I have been scammed by match.com for over 1 year! They have a auto renewel policy that without permission or prior notification can bill my credit card without warning. The customer has to cancel within 3 days for any credit to occur. The problem here is several 1.) my auto insurance policy always provides at least a 3 day notice prior to billing my account so I am aware - - match.com DOES NOT PROVIDE ANY NOTICE so by the time one reviews their statement the 3 days has easily passed and you are forced to keep the subscription for $59.97 for an additional 90 days. 2.) I had SWORN that prior to attending graduate school I had turned off their "auto renewel" option in 11/09. Come to find out almost 1 year later, that I have been billed consecutively throughout the year till 3/11 every 90 days...SOMEHOW, MATCH.COM is easily able to turn-on or the mechanism is so easily triggered the auto-renewel button begins billing again! There is not even a message from match.com that immediately follows saying "Thank you for your subscription". The customer has NO WAY of knowing these billing transactions are occuring!!! Obviously, here is "NO" guarantee for the customer that if your credit card stays on file with them, they will STOP continuously billing you. There is no communication from them regarding renewels, confirmations, notices. YOU must realize problem!!! THIS AUTO-RENEWEL WITHOUT NOTIFICATION/OR PRIOR PERMISSION AND 3-DAY MANDATORY CANCELLATION FOR REFUND IS HOW MATCH.COM IS SCAMMING AND MAKING $$$$$$$ OFF THEIR CUSTOMER'S!!! They hire very sweet, customer focused women (Michele and Theresa) that ease the customer frustrations that are the messengers for these scam artist owner jerks!!! To stay ahead of their game, if you chose to subscribe, make certain they do not keep your credit card on file. Which will involve calling and speaking to a customer representative - not sure if that wil still be sufficent enough...Today, I have contacted my credit card company to fight these bogus, and unethical billing practices!!! I am also going to the BBB.

In this economy, these businesses have become REALLY LOW-DOWN CROOKS! They steal when you are NOT watching! Buyer beware! Check out the founders Gary Kremens match.com perspective on money http://www.youtube.com/watch?v=MfwIeuT2rOk

As apparently has happened to thousands of other users, Match.com continued to bill my account after I had completed what I thought was the termination process. When I finally reach a billing person by phone, they checked my records and insisted I had sent Emails after I attempted to terminate the service. It turns out that when I responded to a person sending Emails from a talkmatch.com address it was actually going through their service and thus they maintained that I owed for the additional month.

When I asked how I could have know that they owned the talkmatch.com address, the supervisor walked me through a section of Help screen, four levels deep, and there was the information. It was not information an average user would have found on their own (or even know to look for).

From all the other complaints I have found on the web, it is clear that it is their policy to make it as difficult as possible to terminate service -- to the point where it seem there is little doubt that Match.com used fraudulent practices to be able continue to billing as long as possible and bring what I assume is tens of thousands of dollars using the Internet.

They charged me $59.97 without authorization on my debit card.

Just my opinion, based on recent experiences, but I joined Match.com about 2.5 months ago (the first time I ever paid for an internet dating service) and I feel very strongly that Match.com is generating its own user profiles to give the appearance that there are many others using their site. You wouldn't believe the number of profiles that match with me that suddenly disappear overnight and then new ones miraculously appear the next day and then vanish again. I e-mailed about 40 different users, simply asking if they'd respond to confirm they're actual people, and 100% of those resulted in either bogus, generic replies, instructing me to reply to them outside of Match.com at another dating website (which I'd have to pay for, naturally) or they'd provide a bizarre e-mail address, probably trying to phish so they can spam me to death.

Not only that, but Match.com's whole site is very poorly designed when you really start trying to use it, and it takes forever to do the simplest things.

IMO, it's nothing but a scam...

Having been a Match.com customer for awhile I can honestly comment that I have met many men to date, but they have set me up for failure. They have technical issues. I can't say they are doing this on purpose and I have reported it several times but it has not be addressed. It's frustrating when you start dating someone on the site and after dating them for many months they want to know why you are always "signed in". I can understand why they might be upset and although I can honestly say that I did stop looking at other profiles after we started dating, but the site keeps signing me in none the less! I lost my last boyfriend off the site to this, but I think my present boyfriend, from the site believes me. Still they're going to "blow it" for me if they don't stop signing me in. Putting the auto-sign in on "off", and hiding my profile didn't work. I get the feeling that they don't want me to succeed. The technical issue to watch for in that if you should open "any" of their email to your address, you will get logged in and remain signed in so check that.