I have tried to contact this company to cancel any further shipments of this product. I have only been able to get a recorded message that loops back to the beginning no matter what option you press. The print out from the website when I originally ordered the free trial gave me no account number to access my account online. So needless to say not ordering anymore "free trial offers" The charge for shipping has not showed up on my credit card yet but I decided after more research that I don't want to waste money on this product. Thanks, Theresa