This company is absolutely unfair in their lack of exchange policies. I recently purchased a 254.00 wig due to chemotherapy need. The color is completely unacceptable and no one in their right mind would wear it. I only want to EXCHANGE for a more suitable color and perhaps even more expensive wig. They will absolutely not help me out with matter. You would think they would want to stand behind their product and satisfy a possible repeat customer but they will not. Not even the fact that I have cancer, and cannot afford to just throw away the 293.00 that it cost me total, move them to assist me. I am at my wits end with this one!