I have been trying to have repairs made to my Maytag washer since the orginal claim filed under my extended warranty since late March. Despite countless calls and time spent on the phone with these people, my machine is still taking up space in the laundry room. Last week I finally talked to a customer service employee that seemed to know what he is doing and a promise was made to repair the machine. This was after certified letters were sent to the service plan, their carrier and the attorney general's office. My small local certified Maytag service provider a couple of weeks ago was told that he would be left holding the bag on a $200 part that Maytag sent him, he did not order the wrong part. He was told several times up to that payment would be "overnighted" on the first service call payment that he made in April. He just received payment in September. I eprsonally had to spend my time to straighten this mess out. Do not buy Maytag and especially do not buy their extended warrently. It is not worth the paper used to print in on.