Dear Fellow Victims,

This has been a nightmare as it has been for you also. If only I could send you the info I have gathered. I am old and weary and computer illiterate . All you victim of fraud folks need to file complaints with BBB and Attorney General.
[email protected]



The toll free # of MayTagDep is:
1-8668454719 - Dorian =Ex .1
They almost never answer 0r return calls.
I can't seem to cut and paste:
Try again.

The Better Business Burea
utions, LLC
Maytag Dependabilty Plus
Philips Priority Service
Kemper Warranty Plus
Service Net Direct

Company Address: 650 Missouri Avenue
Jeffersonville, IN 47130
,Reports and purchase and protection tips to the public.
Principal: Julie Messer , General Manager, Risk Management
Number of Employees: 350
Phone Number: (812) 258-4700
(812) 258-4700
(502) 540-3025
(800) 743-4433
(502) 540-5099 ubj: (no subject)
Summary of complaints files last year.
These complaints concerned:


4 regarding Advertising Issues
2 regarding Advertising Issues
2 regarding None of the Above - Indicate Advertising Complaint

2 regarding Billing or Collection Issues
1 regarding Billing or Collection Issues
1 regarding Failure to correct billing errors

2 regarding Contract Disputes
2 regarding Contract Disputes
1 regarding Failure to honor a contract or agreement

1 regarding Contract Issues
2 regarding Contract Disputes
1 regarding Failure to honor a contract or agreement

1 regarding Credit or Billing Disputes
1 regarding Credit or Billing Disputes
2 regarding Failure to honor promised refunds, exchanges, or c
3 regarding Failure to honor refund, exchange or credit polici
1 regarding None of the Above - Indicate Refund or Exchange Co
6 regarding Refund Or Exchange Issues

1 regarding Customer Service Issues
4 regarding Customer Services Issues
1 regarding Failure to respond to phone calls or written reque
1 regarding Product Quality

4 regarding Customer Services Issues
4 regarding Customer Services Issues
1 regarding Failure to respond to phone calls or written reque
1 regarding Product Quality

1 regarding Delivery Issues
1 regarding Late delivery of products

9 regarding Guarantee or Warranty Issues
5 regarding Delayed completion of service
9 regarding Guarantee or Warranty Issues
19 regarding Improper or inferior service
13 regarding None of the Above - Indicate Service Complaint Iss
25 regarding Service Issues

64 regarding Guarantees or Warranty Issues
14 regarding Disputed warranty coverage and/or terms
1 regarding Failure to honor money-back guarantees
14 regarding Failure to honor service under the terms of warran
1 regarding Failure to provide promised written warranty or gu
20 regarding Guarantees or Warranty Issues
11 regarding Gurantee Or Warranty Issues
14 regarding None of the Above - Indicate Guarantee or Warranty

11 regarding Gurantee Or Warranty Issues
14 regarding Disputed warranty coverage and/or terms
1 regarding Failure to honor money-back guarantees
14 regarding Failure to honor service under the terms of warran
1 regarding Failure to provide promised written warranty or gu
20 regarding Guarantees or Warranty Issues
11 regarding Gurantee Or Warranty Issues
14 regarding None of the Above - Indicate Guarantee or Warranty

20 regarding Product Issues
13 regarding Defective product
7 regarding Product Issues
5 regarding Service Issues

1 regarding Product Quality
4 regarding Customer Services Issues
1 regarding Failure to respond to phone calls or written reque
1 regarding Product Quality

12 regarding Refund Or Exchange Issues
1 regarding Credit or Billing Disputes
2 regarding Failure to honor promised refunds, exchanges, or c
3 regarding Failure to honor refund, exchange or credit polici
1 regarding None of the Above - Indicate Refund or Exchange Co
6 regarding Refund Or Exchange Issues

67 regarding Repair Issues
3 regarding Delayed completion of repair
3 regarding Failure to honor a repair estimate or agreement
9 regarding Improper or inferior repair
20 regarding None of the Above - Indicate Repair Complaint Issu
30 regarding Repair Issues
2 regarding Repairs resulted in additional damage

2 regarding Sales Practice Issues
1 regarding None of the Above - Indicate Sales Complaint Issue
1 regarding Sales Practice Issues

62 regarding Service Issues
5 regarding Delayed completion of service
9 regarding Guarantee or Warranty Issues
19 regarding Improper or inferior service
13 regarding None of the Above - Indicate Service Complaint Iss
25 regarding Service Issues

5 regarding Service Issues
13 regarding Defective product
7 regarding Product Issues
5 regarding Service Issues


THIS IS SHOCKING !!!

My complaint to BBB:

Date: 9/5/2007 12:11:29 PM Mountain Standard Time
From: JUDIFOST8



Dear BBB consumer protection

I am a disabled senior,glaucoma-cannot see well
I purchased a Maytag dependibility plus contract- My refrig has been non-operating since Aug1st. Several- service people came and made it worse each time.
I called the:Service net solutions at least 15 times
They do not return my calls.
No food since Aug lst. Their # 1=8668454719
my claim # 2093496 -contract am0098431
Could not figure out how to access this:
The BBB Serving Western Michigan does not process any complaints against this company. Any complaints are directed to the BBB serving Louisville, KY for processing.
For a full report contact the BBB located in Louisville at (502) 583-6546 or www.ky-in.bbb.org.
They list 4 different states as business address-The final one in Ky.
I have no LD service- bought a phone card but cannot see the numbers.

Am not very computer literate. Will be grateful for help.

Judith Foster=(on contract they mis -spelled my name as Forrest- asked them to correct this at each call)

Judith Foster
10505 Schenley Park Drive
Albuquerque ,New Mexico,8712
505-296-5159

Response from BBB

Subj: RE: Help at last !
Date: 9/5/2007 1:05:11 PM Mountain Standard Time
From: [email protected]
To: [email protected]
Received from Internet: click here for more information


You’re very welcome, Ms Foster.



I will be sending your complaint in just a moment and you will get a form e-mail when I do.



Maytag Dependability Plus is a program of “Service Net Solutions” – that is the company that will respond to your complaint.

Randy Suffens

From: [email protected] [mailto:[email protected]]
Sent: Wednesday, September 05, 2007 12:49 PM
To: Randy Suffens
Subject: Re: Help at last !

I got no response from ATTY Gen.
Perhaps had wrong address.

Pamela , can you post this on the site,so others can join the "Angry Mob" ? and also "post complaints"

There are thousands of others who have not known how to complain. (A lot of good it did me)

Hope you have had some satisfaction.