My computer became infected with a virus and I purchased the McAfee virus removal service for $90. McAfee techs told me the computer was clean and recommended I purchase the anti-viral software for another $120 which I did. Within days, it was clear the virus remained. I contacted McAfee and the techs tried again and again promised the computer was clean. I did not use my computer over the holidays but when I turned it back on today, it was clear the virus was still present. When I contacted McAfee, they said it was more than 30 days since the original purchase of services and I would have to pay them another $90 so they could come in and do again what they did the first time, which was nothing. And bonus, McAfee said that the software I had purchased wouldn't work because of the virus. So not only did they refuse to actually do the work I paid them to do, they also refused to return my money for the directive work and software. McAfee was totally unapologetic about the fact that the products and services I purchased did not perform as promised and would do NOTHING to correct the problem. DO NOT BUY MCAFEE'S PRODUCTS . . . THEY DO NOT WORK AND MCAFEE WON'T DO ANYTHING TO CORRECT THE PROBLEMS. It is exactly like a virus that wants your credit card information while providing nothing in exchange for it . . . the only difference is that McAfee will at least answer the phone to admit they are taking your money and they have a fancier website. BUYER BEWARE!!!