My husband and I went through Drive Thru 07.03.08 around 6:00pm to pick up supper. I had a drink in the holder I needed to put in the garbage to make room for the drinks we just ordered. I step out of the vehicle on the passenger's side while we were at the Second Drive Thru window and slipped and fell on the ice immediately landing half way under my vehicle on my right side on the ice. By the way I was wearing my Columbia Winter boots with good grip soles that were of no help. Why put a garbage can in Drive Thru if you don't plan on maintaining the grounds to prevent valuable customers from injuring themselves. To top it all off they couldn't remember to put the nugget sauce for my 4 yr old in the bag. I contacted the Manager working and he took my name and phone number down but that's it. How long do you think it will take them to fix their icy Drive Thru conditions or respond to this complaint. I used to work at McDonald's and this was never allowed to happen. Customer safety was #1. However this is not the case in Kenora, ON McDonald's.

While new corporate management is more concerned with profit, below is how the effects trickle down: Labor is affected... less and less of it means poor service and less cleanliness... means mgrs and crew work harder to give worse service...Fast food? Near impossible when a min of 9 transactions per each working person is the standard (regardless of how large each transaction is... means, an order with a Big Mac rates the same as an order for 50 Big Macs in regards to labor!)...
Profitability is so desired that issues of poor equipment and it's maintenance is also down-played... one store recently had earth worms burrowing up from under the lobby counter and happily living in the ice machine for over two months! While regular cleaning did not resolve the problem, it took an internal whistle blower to get the problem properly looked at and fixed! If you leave this corporation with multiple complaints of poor treatment and support, complaints that you can no longer work in an environment that does not appreciate it's crew or customers... well, don't bother calling HR and asking for intervention... "there's a new sheriff in town and people are a dime a dozen"... and even if you earned a bonus during the past quarter, if you quit (even with the requested proper notice)... you will never see your earned bonus... I guess if McDonald's needs the money earned, not easily by the mgr, then I hope they are happy with spending my money... while minimum wages went up, and dollar menus were only slightly effected the higher corporate officials are not suffering a pay cut... so the money to keep things across the board as "normal as possible" has to come out of labor and I guess cheating their own by not giving what was earned and promised... so much for them... I'll never spend another dollar at any of them!

Manager was rude and called me a liar. Cashier took my order and items were missing, i.e. (medium drink, fries, and sweet & sour sauce). When I told the cashier that items were missing she told me, "no they are not". then went and got the manager. When I told the manager that items were missing he RUDELY asked for my receipt..saw that the items were not there and asked the cashier to make it right. The cashier got the cup for the medium drink and the fires. When she picked up the cup for the drink she put her fingers inside the cup. I then told the manager to get me another cup and told him what she had done. He told me "She does not do that", and asked me to show him what she did. I showed him and he said "her fingers are clean, that cup is fine". I told him no it is not and to get me a new one. He refused so I then stuck my hands back in the cup and crushed it and told him that not getting me a clean cup is against health policy in any restaurant. He finally got me another cup and then tried to charge me $1.30 for the new cup. I told him "Stick up your butt, I am not paying for something that is not my fault". I then noticed that I had not gotten my sweet & sour sauce and I asked for that. The manager then told me "We are out". I saw that they had two FULL tubes of it where the cashiers pick up the wrapped burgers under the warmers. If this is how McDonald's is ran, then you can rest assured that I will never go back! Edgewood is a small town... word gets around. With Moriarty only being 8 miles away, word will spread there too. I am now going to the papers and filing a complaint with the health board and anyone else that will hear what I have to say. I know I cannot close all the McDonald's all over the country, but the two here in Edgewood and Moriarty New Mexico will be okay by me. We need a sonic anyway!

Lat night I went through the drive thru at the local McDonald's... and let me just say that I am one unhappy customer. The female working the drive thru window handed me my drink and apparently the lid had not been put on correctly and the drink spilled all over my shirt, my pants and on the interior of my car. I understand that accidents happen, but to my surprise it is what followed after the spill. Instead of apologizing and recognizing that the drink spilled she looked at me and said do you need napkins?... Do I need napkins! A few minutes later she returned with about 30 napkins and still did not apologize. As I was cleaning the mess I noticed 2 employees watching me and laughing..this is where I begin to lose my cool! The girl that spilled the drink came back to the window and asked me if there was something else I needed... At this point I informed her that first an apology for spilling the drink would be nice and secondly how rude it was for her employees to be laughing. I let her know that I would be calling her supervisor first thing in the morning. What happened to customer service? Is this how McDonald's trains their employees? I am disgusted with the level of customer service and I will make sure that this goes through the proper chain of command so that next time an accident happens their employees will know how to make it right! From the beginning all I wanted was an apology, maybe McDonald's should add that to their handbook! Burger King sounds good right about now... maybe they have compassion for their customers.

I am so fed up with going through a 10 minute question and answer period everytime I order something at McDonalds. As soon as we pull up to the drive through or walk up to the counter, they are asking us if we want something in particular. We have to stop and say "No, thank you"... and then tell them what we want. They, then, have to ask if we want something added to the items that we have ordered, by the time we get the food it is ALWAYS wrong. It has gotten so that we try to guess what they got wrong on the order.

This morning, the trip to McDonald's went something like this...

"Welcome to McDonalds, would you like to try... (something unintelligible)..."...

"NO, thank you, I'd like a sausage, egg and cheese biscuit, a hash brown and a big breakfast."

"Ok, you want a sausage and egg biscuit with cheese, a hash brown and a Deluxe big breakfast with pancakes?"

"NO, I just want the big breakfast and the sausage egg and cheese biscuit and a hash brown. And that will be all, thank you."

"Would you like a coffee or anything to drink with that?"

NO, thank you, that will be it."

We got a big breakfast, and an egg and cheese biscuit and a hash brown. NO sausage. We have yet to get an order from that particular McDonalds that is right. They always leave something off or give us something that we did not order. And we aren't always at leisure to check the bag before we drive away or can't always take it back to be corrected.

If the management would train the employees to listen instead of ask questions, they might get an order right once in awhile.