I was very disapointed on a recent trip to Melebourne, as we live In Portland 100kms from the closest McDonalds store, My daughter was desperate for her McDonalds fix, I called into the Bayswater North store at about 9.30pm on friday 9th April, My daughter went in to buy her meal, while I made a few calls, I finshed making my calls, while I could clearly see my daughter in the store, I wondered why 30mins later she was still standind at counter waiting, as McDonalds is always a pretty quick service.I went in an asked what the hold up was, and was told there was a problem with the nuggets cooker, I waited with her for anther 15min, while i noticed alot of rowdy kids getting their orders (including nuggets) from, their freinds, serving at the counter, I then enquired again, and was told the order would be made now (looked to me they then remembered us then) so I went back to car, to wait. 25mins later my daughter got into the car, over an hour later we departed, My daughter went to give me my two cheese burgers she had ordered for me and paid for, only to relise they wernt t, here, he by then I was on the freeway, and over it and thought I could not go thru that process again, My daughters sundae was very melted, as that was given to her when she first ordered, so it sat there for the hour tooo.
this was not good service, clearly friends of staff, were getting their orders first. It was just a social
gathering for staff an friends. This was noticed by other custmors as well
Regards
Roz Cockerill