i went through the drive thru about 8:30 in the evening on my lunch break. for a change i decided to try one of the angus sandwiches. after i paid, i sat a window for 5 minutes and then they had me pull to the side and wait for another 15 minutes. they finally brought me my food after about a dozen or so cars have gone through. by the tim i got my food and drove only about 5 minutes away the fries where room temp. and the sandwich was cold as well. by that time though i had to be back at work.
i think that it should be posted that it takes time for those sandwiches to be made if that is an everytime thing.otherwise i think if some one has to wait for their food more that 5 minutes after they order there should be a discount on their next order or something free. after all it is supposed to be "FAST FOOD" and its not hardeez. so they don't need to try and be like them.

On the 5th May 2009 i attended olten Mcdonalds in the West midlands. i decided to go through the drive thru because i was collecting orders for people from my office. I had a 5 orders in total all consisting a simple meals. After paying for my meals i went to the second window where i received my drinks straight away, of which two were milkshakes, i was told to go and wait in the waiting bay. Before i left the window i inquired on how long it would be and which item i was waiting for? to which the young lady replied your waiting on your fries and it will be around 4 minutes. After the first 10 minutes of qwaiting i decided that i would go up to the window and ask how much longer. I also needed some sauces for our meals. I asked for 4 ketchups and 2 BBQ sauce. The young lady then replied i am going to have to charge you for the sauces. This was a great surprise because i have had Mcdonalds all around the world and never paid for a ketchup in my whole life, and due to the fact i was having 5 meals i did not think this was unreasonable. However the employee asured me that because i was not having chicken nuggets i was not aloud any free sauces. I then asked her when this had been brought into Mcdonalds and she said it had been a compnay policy for the last 2 years. This completely dumbfounded me because only last week i had been to the same Mcdonalds and have a meal and received 3 ketchups without payment. I had also been to two other Mcdonalds in England where i had not had to pay for sauces. I then gave up and paid 5 p for each sauce. I then waited another 10 minutes before my food came out to the car. In total i had waited exactly 22 minutes for my food. Whilst i had been waiting another 10 customers had been served all of whom had received fries and meals. This also puzzled me because why are other people getting there food when i had been there first? Do Mcdonalds not serve on a first come first serve basis? Anyway, by the time my order was delivered to my car and i had got back to work ( a two minute drive) the milkshakes were "watery" and the food as cold. The worst thing about it though is that when my food came i did not recieve an apology and when i called her back the lady completely ignored me. Overall i doubt i will be ever going to Mcdonalds again as i just feel like they do not respect the people they are serving or give them any notice about changes they maybe making in there prices.

I think it is an outrage that mcdonalds would replace orange pop with coke zero...who the hell wants 3 choices of coke...there are many of us out there who would rather drink orange pop...especially pregnant woman who shouldnt have aspertame in thier pop...thx for nothing

We made a simple order of a double cheese burger combo only ketchup and mayo and a 6 piece chicken McNuget order both with frutopia both no ice. The girl at the window was so rude it was descusting! My girl friend had to ask for our change because we didnt get it back and when we got it the girl slammed the chang in to her hand with a nasty frown on her face. We got a frutopia with ice and a coke with ice. When we got are food we asked for some ketchup sweet and sour sauce and salt. All we got was sweat and and sour sauce. When we asked again for the ketchup and salt all we got was the ketchup. So we asked again for the salt. "Only because the fries had no salt at all on them." The girl then said "For F**K sakes" and stomed off and then cambe back gaveing us an obscean amount of salt, so we just left. when we got home to eat our food the double cheese burger was made normal, there was no bill, the fries were actualy half full and the nuggets were so stale i wouldn't even feed them to my dog! I will honestly NEVER go back to mcdonalds I am actualy descusted with that place! DONT EAT AT MCDONALDS!!!

I ordered two large shakes and paid$6.76. I was handed two shakes and straws, no holder, no bag, nothing. I asked if I could have something to carry them in, as the ice cream was dripping down the sides. I was told "we're out". I asked how I could drive and not have these all over my upholstery. It was not her problem as she shut the window. The shakes fell to the pavement. I called the store when I got home to complain to the manager, who also hung up. It is not their problem, HOWEVER, THEY WILL KEEP THE MONEY. I called again to ask for a complaint line, and was hung up on again. Now THAT is customer service.