I have mci correctional and when you need to speak to customer service rep you are put on hold for over an hour. This is not a false statement, in one day i spent over three hours trying to pay my bill. The customer reps are not from the usa they are from India and today one from Argentina. They do not want to pay wages to the people who pay for the service they want cheap labor and do not care about their customers. I hate there service so much but the usa gave them a contract where only mci handles any calls made to correctional institutes.