Med1 sold our spinal decompression machine 6 months ago and I still have not received payment. They also say they lost my file so they can't tell me who bought my machine. Dan Smith, president of Med1Online, told me they don't have any money and can't pay me for my machine even though they already sold it. I have contacted Better Business Bureau. This company has essentially stolen my machine.

From 12 of November 2008 I paid 1640.49 American Dollars for a Chattanooga ultrasound electrotherapy unit and never received. Every month from Jannuary 2009 Susanne Carson and Scott Carson apologized and promised to refund the money but never did it.

Dear all,
what is going on with you? Today 29 of May 2009 and you did not refund yet! Every time I call you, you apologize and promise you refund in a month. What are you thinking about? Do you want me to write negative comments about you at the internet? I hesitate to be bad, but sometimes I must. Please refund me 1640, 49 American Dollars Now!

Nicos Theologos
----- Original Message -----
From: Susanne Carson
To: Scott Carson ; Nicos Theologos
Cc: Jenessa Ulander ; Penny Murdock
Sent: Thursday, February 26, 2009 6:44 PM
Subject: RE: sales order #128432 med order #49678


I got the email this am and have already forwarded the refund request. So its done…

From: Scott Carson
Sent: Thursday, February 26, 2009 8:43 AM
To: Nicos Theologos
Cc: Susanne Carson; Jenessa Ulander; Penny Murdock
Subject: RE: sales order #128432 med order #49678



Jenessa and Susanne, can you look into this asap and provide and update or a refund?



Scott Carson

Chief Sales Officer

4403 Table Mountain Dr., Suite B

Golden, CO 80403

Office: 720-889-1591 Ext. 200

Toll Free: 888-MD-SHOPS Ext. 200

Fax: 720-889-1596

Email: [email protected]

NEW Equipment: http://www.med1online.com

USED Equipment: http://outlet.med1online.com

From: Nicos Theologos [mailto:[email protected]]
Sent: Thursday, February 26, 2009 6:44 AM
To: sales
Subject: sales order #128432 med order #49678



Dear all, it is already February 26 2009. What is going on with the order? Please if the item is not available return the money to the account you already have.

Regards

Nicos Theologos



Nicos, I apologize for the continuing back order status of your order. As stated on our website most orders ship in 7-10 business days after an order has been processed. But, in order to provide our customers with the lowest prices we do not stock all items in our warehouse, instead we have them drop shipped directly from the manufacturer to you. Occasionally these distributors and manufacturers tell us that the availability of a product has been delayed and/or there is only an estimated shipping date which can result in extreme delays for us and our customer. At this time we are working with the manufacturer trying to expedite the ship date for your order. Your request is top priority for us and we will contact you with an update as soon as we receive it.



Again, I apologize for the delay in fulfilling your order.





Susanne Carson

Customer Service

Email: [email protected]

Phone: 720.889.1591 x206

Fax: 720.889.2271

NEW Equipment: http://www.med1online.com

USED Equipment: http://outlet.med1online.com

Dear all,

it is difficult to believe you. As you see below the order was ready to ship from November. Now you say: the estimated ship date for your order # 128432 is 2/13/2009. This is not good business. You have the money from November and I will have the item god now's when. Are you a criminal site?



I want to have good business with you and I want you to be honest.



Nicos Theologos


----- Original Message -----

From: Michelle Adams

To: Nicos Theologos

Sent: Tuesday, November 18, 2008 2:24 AM

Subject: RE: med order #49678



Your order went over to the vendor, please give us 7-10 business days to get the shipping information from the vendor.



Thanks



Michelle Adams

Administrative Assistant

4403 Table Mountain Dr., Suite B

Golden, CO 80403

Office: 720-889-1591 Ext 232

Toll Free: 888-MD-SHOPS Ext 232

Email: [email protected]

New Equipment: http://med1online.com


From: Nicos Theologos [mailto:[email protected]]
Sent: Monday, November 17, 2008 12:26 PM
To: Michelle Adams
Subject: med order #49678
Importance: High



Hello Michelle, Any news about the order?



Nicos Theologos


----- Original Message -----

From: [email protected]

To: [email protected]

Sent: Monday, January 26, 2009 6:55 PM

Subject: Med1Online Order 128432



Dear Nicos,

Thank you for your recent order with Med1Online. We strive to provide all of our customers with superior customer service. Our goal is to ship your item(s) to you immediately upon placement of your order. Unfortunately sometimes items that are special order or back ordered by the manufacturer are not immediately available.

The estimated ship date for your order # 128432 is 2/13/2009. You will receive an automated email 1-2 business days following shipment with the shipping and tracking information.
If you have any additional questions please email us at [email protected]
Again, thank you for your order.

Customer Service Department
4403 Table Mountain Dr., Suite B
Golden, CO 80403
Email: [email protected]


On 02/12/2008 Michelle Adams wrote,

I looked into your order today and your order has been sent over to the vendor. They replied back saying that they have your order and are working on process it. I will get together with Pam in the morning and see if she knows anything eles.



Thanks



Michelle Adams

Administrative Assistant

4403 Table Mountain Dr., Suite B

Golden, CO 80403

Office: 720-889-1591 Ext 232

Toll Free: 888-MD-SHOPS Ext 232

Email: [email protected]

New Equipment: http://med1online.com


From: Nicos Theologos [mailto:[email protected]]
Sent: Monday, December 01, 2008 11:45 AM
To: Michelle Adams
Subject: Re: med order #49678



Hallo Michelle, any news about the order?



Regards

Nicos Theologos

----- Original Message -----

From: Michelle Adams

To: Nicos Theologos

Sent: Tuesday, November 18, 2008 2:24 AM

Subject: RE: med order #49678



Your order went over to the vendor, please give us 7-10 business days to get the shipping information from the vendor.



Thanks



Michelle Adams

Administrative Assistant

4403 Table Mountain Dr., Suite B

Golden, CO 80403

Office: 720-889-1591 Ext 232

Toll Free: 888-MD-SHOPS Ext 232

Email: [email protected]

New Equipment: http://med1online.com


From: Nicos Theologos [mailto:[email protected]]
Sent: Monday, November 17, 2008 12:26 PM
To: Michelle Adams
Subject: med order #49678
Importance: High



Hello Michelle, Any news about the order?



Nicos Theologos

THEY ARE CROOKS AND CRIMINALS. THEY TOOK YOUR MONEY KNOWING THEY WERE GOING TO FAIL. SEE WHERE IT ALL WENT. Go to their big fancy million dollar houses and get your money back or kick someone's butt. He is selling his house so Goggle it and you can get a virtual tour of what your money bought. I worked for them until the last day and no one ever deserved to fail more than those criminals.

I purchased a used Luxar L20i medical laser on May 14, 2008. The laser was advertised on eBay to be in “excellent condition” with a “new tube, ” and “reconditioned and guaranteed to function to manufacturer specifications on arrival, ” with a “90-Day Warranty” complete with an “Owner’s Manual.” See enclosed.

eBay described the seller as having “100% positive feedback, ” being a member since July 13, 2005.

The laser wasn’t ready when I ordered it, although my VISA card was immediately debited. I was given various excuses, including that the laser was “getting a new tube at LuxarCare” during the two months it took to ship my laser. I have since learned from LuxarCare that LuxarCare has never serviced my laser.

I had the laser shipped to Oxnard, California where is was then placed, still in its shipping crate, in a pallet crate of soft goods, and shipped to Christchurch, New Zealand.

The pallet crate arrived undamaged, with the laser carefully packed inside the soft goods in its own crate, which was also undamaged.

When I attempted to start the laser, it displayed fault “6” every time. I was assured, previous to purchase, that the laser would work with New Zealand 50hz mains power (converted from 240v to 120v). When I contacted MED 1 ONLINE, Doug Kath, a technician, told me that fault “6” meant that there was a problem with the tube, or the internal operation of the laser, and not the mains power.

I complained that I wasn’t given an operator’s manual, and they said they would send me one. They offered no other help, other than they were going to check to see if their warranty covered me in New Zealand.

Later, a laser repairman in Auckland, a two hour flight away, said he may be able to do something if he had a service manual. I was told by Doug Kath, at MED 1 ONLINE that a service manual couldn’t be sent to me because of “copyright issues.”

Then MED 1 ONLINE suddenly fell silent. They wouldn’t respond to my emails, and when I called, I only got voice mail. I never had a response from these voice mail messages. When I asked the operator to take a written message, she absolutely refused.

I began to realize that I was dealing with a company that wouldn’t honor its commitments. I had to start all over to find another laser, and decided to return the laser to MED 1 ONLINE. My email stating that I was planning to do this resulted promptly in the only phone call, ever, from MED 1 ONLINE, Genessa saying that they would not accept my laser, and that if it arrived they would just store it, and charge me for storing it.

A series of emails and phone calls followed, where various positions were taken and fictitious statements were made by MED 1 ONLINE. I was told that the Warranty I signed didn’t cover the laser in a foreign country. I asked for a copy of the Warranty I supposedly signed, they wouldn’t send it to me.

These phone conversations became progressively hostile and threatening. They would say one thing, and then contradict themselves later. They laughed at me. I was transferred from one person to the next, until I finally got voice mail. My calls were never returned.

Melinda at LuxarCare (where I was told my laser had been refurbished with a new tube) told me that my laser (serial number, bar code) had never been seen by LuxarCare. Melinda called Penny Murdoch, supervisor at MED 1 ONLINE, and found out that my laser was last serviced in January, 2006.

Repeated emails and telephone calls were made to MED 1 ONLINE to attempt to get the maintenance records for my laser. I was told they would be forthcoming, but had to be “summarized.” I was told it was serviced at “ISP, ” but when I repeatedly asked for more information on that company, because I couldn’t find it on the net, they wouldn’t tell me. I believe that “ISP” does not exist.

I was told at various times by MED 1 ONLINE that they wouldn’t receive the laser if I returned it, that it worked when they sent it, and that I bought it “as is.” I was told at another time that if I shipped it back to MED 1 ONLINE (at my expense) they would take a look at it and repair it, and I would have to pay the bill, whatever the cost. There would be no guarantee as what the price would be for repairs. But, they would not give me an authorization to return the laser. After this repeated nonsense, I suspected the integrity of MED 1 ONLINE, and decided not to send it back to them.

In summary, I bought a laser on eBay from MED 1 ONLINE which was described as being in “excellent condition” with a “new tube” and was guaranteed to be in working condition when delivered, a 90-Day warranty, and with accessories including an Owner’s Manual.

I received a laser that wouldn’t work (fault 6), without an Owner’s Manual (although I was twice promised that it was mailed, it has never arrived) and the laser was dirty with the accumulated grunge of long use.

I don’t believe the laser was “reconditioned” or even worked when it was shipped, it wasn’t even cleaned, and was sold inoperable to me as someone who was overseas and wouldn’t be able to do anything about it.

I notice that MED 1 ONLINE still sells on EBAY, and on the net I read that MED 1 ONLINE has done the same sort of thing to other purchasers.

MED 1 ONLINE fraudulently sold me an old, worn-out, broken laser rather than the advertised product I purchased. And they repeatedly treated me very badly.

I am now out several thousands of dollars and so far away that they know there is nothing I can do.

Based on my experience, if you attempt to buy or sell a machine through Med1Online: a) it will not sell for anywhere near what they represent, b) there will be significant additional charges which were never disclosed, c) the equipment will be damaged and unusable when it arrives, d) they will not be competent to service or repair the damage but will nonethelesss demand payments, e) you will pay thousands of dollars to repair damage they did to your table, f) they will file your insurance claim and keep the money, g) the entire matter will end up with attorneys, resulting in a massive legal fees. Med1Online is the most dishonest company I have ever dealt with. Their president, Dan Smith, as well as Scott Carson cannot be relied upon or trusted. They will say whatever is necessary to get your business, including outright lies, and then will ignore calls and emails. In my particular case, which is similar to many other online complaints I've read, the equipment is sloppily shipped and arrives heavily damaged and inoperable. Med1Online claims to have insurance but will not submit your claim and keep the money. I know this sounds unbelievable; if I hadn't personally experienced this I never would have believed a company could operate with this level of deceit and dishonesty. I have documentation of emails, phone conversations, and legal correspondence. Dan Smith and Med1Online are to be avoided at all costs. It would be utter foolishness to deal with this company. Believe nothing that this company represents.