The service provided to me by Mediacom is appalling. I have waited over 1 year and 3 months for it to remedy a fault in its cable connection at my property. After numerous excuses and no shows you would think I would be smart enough to walk away from Mediacom and get Direct TV or another provider. But no, here I am waiting for the Mediacom engineer to arrive to replace a faulty box (a box that I apparently cannot collect from its nearby office). I have had to wait for almost 2 weeks for this 8am-5pm appointment. It is now 6.30pm and, yes you got it, no show!!! I understand that Apache Junction Council has some control over this company. My next port of call. Frustrated from Gold Canyon

I switched to Mediacom from Embarq 2 years ago because they were cheaper and we were trying to pare down expenses. Boy, was that a mistake. Not that Embarq was that great, but Mediacom is the absolute WORST. For the entire time that we've had their service, our landline cuts out intermittently, sometime for days at a time. Most of the time, we don't even know that the service is out unless we try to make a call. At which point, I call Mediacom and complain and they say the standard line of "we don't know why you are having these problems". They even went so far as to tell me to document the dates/times and duration of the outages and then call them back. Ok. Well, I don't have time to babysit my phone service. But, I can tell you it's very unnerving when we are out of town and cannot reach our children at home because the phone service is out. Calling neighbors and friends to go check on them... it's ludicrous. Thankfully we have cell phones. We wanted to cancel the landline service altogether, because we really don't need it and it doesn't work half the time anyhow, but the cust service rep says that we have to purchase a bundle package in order to use Mediacom services. She said they can disconnect the landline, but we would still have to pay for it. Seriously?! I can't tell you how many calls I've missed because of these outages. People tell me all the time that my phone just rings and rings. No answering machine or voice mail, just ringing. That's because it's a dead line and our service is out. This complaint doesn't even cover the service interruptions we experience frequently with our internet. That is a whole other Oprah show. grrr.
I called Mediacom today... again... because the service was out... again... because I've been waiting on a call from a service technician for an appliance appointment, whom I have no idea if he tried to call me or not, because my SERVICE IS OUT! So, if I have to reschedule my appointment, not only have I wasted 4 hours of my day off sitting here waiting, I'll have to reschedule my appt for another day off and I've paid Mediacom for service that I wasn't getting. When I explained this for the umteenth time to the lady I was talking to today, she crabbily said she was sorry I felt that way and if there was anything else she could help me with. How about pulling your bottom lip over your head and swallowing, you moron!
Ultimately, I'd like to just use cell phones and have internet, but we don't have that option. The town we live in is outside Minneapolis and we have only two ISPs: CenturyLink and Mediacom. And, they both suck...
Maybe we'll go back to using notes tied to pigeons... would probably be more effective.

Mediacom is the only provider of "high speed internet" to my address, having somehow kept away competitors who are available within less than one mile. I signed up with them in September of 2009, getting a package which included TV, Internet, and telephone service. Almost immediately, I began having internet outages--the phone always goes out at the same time as both services run through the same router--lasting from one hour to nearly 24. When during one outage, I used a friend's cell phone to call customer service, I got a recording which said "if you have experience a sudden interruption in service, you probably have a service outage" (!).

10 days ago, my "high speed" internet access slowed to a crawl (at times, around 200 kbps--I'm supposed to be getting 16 mbps) and the phone began to misbehave as well. Earlier this week I notified Mediacom Customer Service via e-mail (after being unable to reach anyone by phone) and was told that they were "aware of service issues" but that repairs would take an estimated 16 days.

I wrote back saying that I found this unacceptable as I have been paying full price (and a rather high price) for next to no service for nearly two weeks and apparently will for another two weeks. I am disabled and sometimes urgently need telephone contact with emergency services. I explained this also.

By way of reply I received an e-mail from a "Curtis S." stating: "Repairs for utilization issues involve more than just a tap on a pole or in a pedestal. It involves hardware at the headend, trunk lines in the network and amplifiers in the next. This takes time to identify which components are bad vs which need retuned, order replacement parts where needed, and finally install replacement parts". Am I to believe that Mediacom does not employ competent technicians with appropriate testing equipment and spare parts?

As to the problems with my phone, "Curtis S." suggested that I get a cell phone. If I had a cell phone, I wouldn't need them, would I?

I am taking my complaint to corporate headquarters and encourage others to do the same. You might also wish to contact your state's Attorney General, the FCC, and the Federal Trade Commission. If this is the sort of service Mediacom expects to provide as a public utility, they should be held accountable to the same standards as any other such organization.

Mediacom certainly will not have my business any longer than absolutely necessary. With any luck, 4G and 5G networks will make cable companies obsolete within a year or so (fingers crossed!). During five years of getting DSL through Qwest, I received higher speeds at a lower cost and experienced ONE outage of less than an hour. Alas, Qwest is mysteriously unavailable to me, though their service is available to people who are literally across the road from my location.

Here we are the second day of screwed up phone service. Can't call out or receive, I rebooted the modem and made no difference. I'm preparing to contact my state representative and possibly the FCC, and The Better Business Bureau. This company should have it's business license revoked.

Up until Thanksgiving the service was good when it was up, however, I frequently had to call customer service and have them reset the modem. A few days before Thanksgiving Mediacom service arrived to replace the modem but he was not given a moden, all he was allowed to do was test the signals. Something was running hot, I was getting download speeds over 15MB and was only paying for 12MB. So he fixed it so that I would only get 12MB and the modem was deemed repaired. Since Thanksgiving I have waited and called because my speed download was typically 3MB. Prior to Thanksgiving I was a huge NetFlix fan, since Thanksgiving I cannot get enough bandwidth to watch movies. On Thursday the replaced the modem and things may be better, EXCEPT they left with the AC adapter to my Hard Drive and left their moden AC adapter. This company is a circus and unfortunately, living in a small backwater place like Jefferson City MO, there are few other options. Probably have to settle with 8MB ADSL. Oh and am I the only person that questions 12MB service is reallly at best 10MB?