Mediacom
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Category: Services
Contact Information
Marion, Illinois, United States
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Mediacom Reviews
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JOHN BOLDON
January 5, 2011
rip off
they is a rip off no they mess me up the rip you off this is a warning also direct tv
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Kimberly.D
December 11, 2010
Installation
I recently moved to Valdosta and transferred my cable and internet services with Mediacom to my new address. My outlets at my new apartment are in the wall so a cord is needed to connect it to the television and the same cord is required to connect the internet. The technician told me i had to buy the cord myself to connect it? I was astonished!! Why should i have to buy the cord that is required for the service, im thinking it should come complementary because without it there is no service! When i called customer service to see why i had to buy the cord the first rep. stated it was a hazard and i had to do it myself and when i didnt agree with that she hung up. I called back and the next rep. stated to go out and purchase the cord and when the installer comes back return it to the store WHAT IN THE WORLD KIND OF ADVICE IS THAT!! I just scheduled another installation, so needless to say im still without cable and internet unless i go purchase my own cord!! The picture of the outlet is attached...Why wasnt i provided the cord?
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PQ KRAUS
December 1, 2010
Abuse and Lies
Recently had a very bad experience to the point of cancellation. MediacomChad on this site has only made things worse.
The company advertises free HD, no mention of Credit check by sales. I order HD. (Only after I played phone tag with sales. Internet Sales goes straight to a voice mail box, and even though they tell you leave a call back time, they don't listen to them)
Tech comes into house and bullies my wife and refuses to do a complete install. - Including HD and placing a compression fitting on the end of there line for me to move the modem to after they leave.
When I arrive home Tech is still at my house and shoves ( I have bruises)me off my wet / Icy steps. Refused to contact supervisor until I threatened to file assault charges.
Mediacom refuses to give an honest / sincere response, and provides no means of escalation. I was already advised by a supervisor that nothing was going to get done, and yet "Chad" and his team keep telling me that the Supervisor is dealing with it.
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r mcfarland
November 29, 2010
raise service contract
agreeing to a contract with them for add on service after beiny a cust for over 20 yrs they are raisiny the price sayiny we mis chargerd afer at 8 to 10 conv with them no results only dropped calls afer waing hrs and waiting for them reseacehing phone records when does abuse stop and work for a utilty co
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MediacomScrewsMe
November 23, 2010
Lies and Poor Customer Service
Another unhappy MediaCom customer.
Called last week to set up to add Cable to my prexisting internet service. The date was set for Nov 23 between 8 and noon. I wait till 12:30 and nothing. So when I call to inquire about where the tech is I was told they "Called 3 times" After informing them I had 0 missed calls and no messages I am told they don't leave messages. She puts me on hold and I get disconnected.
After I call back I'm told he called 3 times and left 3 messages ... Strange given I was just told they don't leave messages. I am then told that they will have to reschedule (this is at 1;30) ... I see no reason why the tech who alleges he came to my home can't come back at the end of the day and solve this problem.
I Get disconnected 3 times during 2 hours of being placed on hold, transfered, and told Im a liar. What have I to lie about? I'm a paying customer of 1 year who'm waited a week to get cable service and took the morning off work so that I could be home during the window they requested I be home.
At 4:15 I call and get ahold of someone in CS who says she'll call Illinois (Chilicothi I think she said) which is allegedly where the dispatch center is located and try to get me answers. She insures me she will call me back in 10 mins. I think thats unreasonable and didn't expect her to so I wait and wait and wait and of course nothing
Finally at 4:45 I call back and this time the CS rep has a new fiction tale for me and I am told that he left a Service tag on my door the first time he was at my house... Oh yet another Lie. I then ask my elderly neighbor who sits in front of her window all day if she saw a truck outside. Of course not. I guess they come, call, leave a tag, leave and keep calling? Nonsense. My 4 year old can tell a better lie than these people
And with that 15 mins before the close of business I am told I must wait until AFTER thanksgiving ... A FULL WEEK to get cable.
Of course I have no options except to spread the word to the public and I plan to file a complaint with the BBB
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Matttt17
August 21, 2010
Collections for no reason
In 2005 I was nice enough to get cable under my name for my roommates while I was in college. It was my last year in california until I moved back home. Upon moving out I returned all equipment and had my bill paid. The lady at the office was nice enough and collected my returned cable modem. I realized on my credit report that it's in collections for not returning the items. Now I have no proof that I did because it was a while ago, so now they are asking for over $300. It upsets me that someone can screw that up so bad when I made every effort to return that stuff on time. It was a really small town also, so she definitely couldn't blame it on being busy. Just horrible if that's how serious they take someones account.
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May Liu
July 23, 2010
Customer service
I was charged for $25 "return check fee" in my recent statement.
I changed my direct payment bank account on 5/31, and the payment was supposed to be made on 6/2. I made the change because my old account was going to be closed. Then, after filling out the change form online, I called Mediacom to confirm that the payment will be made on the new bank account. On 6/2, I called back again to make sure that the payment has been successfully made, and they confirmed that. On the next billing statement, I found out the payment was not made at all. Now they claim that I didn't notify them about the bank account change before the payment day!
I tried to talk to the customer service but the lady was very rude. She didn't even let me finish my word. I didn't know why she was angry. I had a hard time in communicating with the representative, so I turned to email contact 1 week ago, and I haven't received the response. I guess Mediacom decide to ignore my complaint and cheat my money on purpose.
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Deb from Iowa
December 18, 2009
E-mail service
Mediacom e-mail in the Des Moines area has been "in transition" to a "better" service for more than a week. Initially, nothing worked, then e-mail was very slow or not sent at all. Now it has improved, but I'm using an Apple computer and needed help with resetting my account. After wading through an extensive phone tree and waiting on hold another ten minutes, I was finally connected to a human being. Unfortunately, he was no help at all- Mediacom does not support MacIntosh and he wasn't certified on MacIntosh. He had no further suggestions for me, and said it would "probably" be ok when the migration was finished. He had no idea when that would be. It wasn't really the tech person's fault-Mediacom just has terrible customer service!
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jim123456
December 14, 2009
e-mail
I HATE this new and IMPROVED (bull s$(t it is improved) email system MediaCom put in place. Now all I get is f*cking spam!!! I don't get any of my real e-mails, just f*cking spam!!! F*cking MediaCom the old system was MUCH better
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Rainedrop61
October 15, 2009
Service
My mom was in the hospital for 2 weeks. She has cancer. She kept up with Mediacom telling them every otherday that when she got out she would pay her bill 220.00 They said fine. Then while she was in the hosptal they cut her internet. No big deal. She called them and explained again. They again said no problem. When you get out just pay it. Then they cut her phone. No problem we will use cells. Then she called them and said she will be coming out of the hospital and she will be paying the bill. Oh now they said wait! You now owe us 420.00 and you have to talk to a tech named Gary. She has tried unseccessfully for 3 days now to call him. He has only called her once at that was to say he will call he back on her cell at 7pm and then never did!!! Now she doesn't know where to go or who to go to? Does she pay the crooks 420.00 or go to dish? Or Direct tv? We have all tried to get ahold of him. He never returns our calls. Mediacom you are heartless and crooked as they come. Your csr's are airheads and you need to be closed down!!!
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