My internet is supposed to be up to 128 times faster than dial up and up to 5 times faster than dsl. Last year, 2008 my RCA modem started going off beginning in April. Over a period of 4 months it was off daily 3 to 4 times. A new modem was installed in August 2008 and the internet worked fine until April 2009. The same problem began daily. Tech support was here 6 times since April. They switched out the modem again and it worked fine for 3 days. Now it don't go off all the way it just slows down to no speed at all. Web pages won't display, mail can't be sent, Yahoo Messenger stops responding. I use this instant messenger program to communicate with my family all over the US. Mediacom has promised they will reduce the amount I pay each month, I will have to wait and see on that issue. I had a technician who works for another company tell me they have sold too many broadband accounts for this small town and when it is in use by a lot of people the modem will just stop or slow down dramatically. Yesterday I was downloading a 4 MB program that slowed to less than dial up speed 16.2kbs. I just wish there was somebody to work with. I get so frustrated because they just keep sending out a tech and nothing gets resolved.

The television signal has cut out several times. We can only get our movie channels on one television. The HD channels do not come in and when they do the picture quality is [poor at best, they have made several service calls to my home, only to have the problem back again in several weeks. I have visited the local office several times and as to speak to the service manager, he is never in the office. On the last visit I was given in business card with his office number, e-mail and cell I have never received a call or a e-mail.

I just signed up with mediacom to recieve cable service. I got my first bill on Feb. 22 and paid with a money order within a week. On March 22 I recieved my second bill and was extremely angry, they said that I had not paid my bill from the month before. I called the customer service 1 800 number and told that they had not recieved payment for the month before and there was nothing they could do, when I said that I had sent a money order about a week after I recieved the bill, they told me they hadn't recieved it and it would take six days to get it. They wouldn't tell me anything else so I hung up. My fiance had also had mediacom and we had internet, when it got shut off they charged us for the modem even though we had a reciept. They also said that we owed for the cable box even though we also had a reciept for it. They also tried to charge us for movies that we never ordered any movies. Someone needs to do something about this company, I am tired of being lied to and this fraud had to stop!!!

Just got off the phone with Mediacom's joke of a customer service. (Iris was her name.) Business must be booming for them if they can afford to treat every customers with such a cavalier attitude.

No wonder they have dropped the customer satisfaction questions from the end of their calls. If I had any alternative I would use it in a heartbeat.

If you do not mind signing in to your email account and finding out your entire history and contacts have disappeared, then by all means use Mediacom. If you are perhaps retired and dont mind sitting on the phone for hours a month trying to get your phone and internet repaired, definitley use Mediacom. If you do not mind losing your entire email and contact history 2 times in one month I would suggest you sign on with Mediacom. If you are satisfied with no explanation for these problems then may I suggest Medicom! Ohyes, I have no phone and need to replace over a hundred email contacts, but what else do I have to do, right?