Placed an order with this company on 10/9/08, credit card was charged on date order was placed. As of today, 10/28/08, I have not received item ordered, nor have I received any email confirmations with regards to order. I sent email to cancel order several weeks ago, still no repsonse. Tried reaching them by phone but phone was either not answered or I received message that all personel were "busy" helping other customers.