We purchased items on an interest free 12month promotion. I was making payments no problem, paid off my bill. I get a notice 2 months later that my balance is going to collections. I pay the balance that day, which I still do not know where it came from! I try to get a loan for a new home and HSBC sent my "late" payment to the credit reporting agency!!! My perfect credit score dropped 100 points!!!??!! How is this possible? I did not receive bills or late statements from this company on a monthly basis like they tried to tell me. HSBC is a thieving fruad!!!