I recently had my car fixed at the Menlo-Atherton Shell Service Station at 1400 El Camino Real, Menlo Park, CA, 94025. Phone Number: (650) 325-1280. I had a bad experience there due to lying and mistreatment by the staff there. They had my car for a total of about 2.5 days. The first time on Tuesday, April 27th for about 8 hours. I picked it up after I was told it was all fixed. However, the same problem that I brought it in for and was told was fixed happened again the next day. So I brought it back. This was not the part that was so awful. I gave them the benefit of the doubt that they made a mistake. So I paid to have something else fixed the second time. I went to pick it up on Friday, April 30th. It was at this time that I noticed, right away, that there was a new crack in my windshield. I can say with 100% certainty that this crack was definitely not there when I took the car in on the Wednesday before, the 28th. They had called and asked permission to drive it Thursday night to make sure the problem didn't happen again. They claimed that the they only drove it up and down the street a few times. I don't believe this to be the case, but shame on me for not marking down the exact mileage before I brought it in. Basically when I showed them the crack they pretended like they had no idea and this was the first they had seen of it. It was Tony that I was dealing with at this time. Then the supposed "boss", Dan, told me there is no way for me to prove it wasn't already there when I brought the car in and therefore they don't have to take responsibility for it. This kind of blatant disrespect and awful service to customers is a travesty. They are legally responsible.