|
Fuming Consumer
March 24, 2011
Pre-Paid Rip Off
I would strongly advise against purchasing pre-paid cards issued by this institution. I purchased a pre-paid debit card. And while using the card for an online purchase, I typed in the wrong address and submitted the charge for payment. After the payment was declined, I re-entered the correct information. The payment was then accepted, but Metabank placed a 3-day hold the card for funds equal to the amount of the original purchase. So, essentially, the card was charged twice for the same transaction. I called the merchant, who then told me they would request that the hold be lifted over a 3-way call with the bank. We placed a 3-way call to Metabank, but Metabank refused to lift the hold on the funds - despite the fact that the merchant verified that the second charge to the card was invalid. This service *** hard, and I would strongly advise against purchasing their pre-paid products!
|
|
|
marianne_2010
March 22, 2011
Stay away
I purchased this prepaid debit card, placing $200 on it June 2010. Everything went fine for a few weeks - my transactions went through, until one day I tried to purchase something on it. MetaBank had placed a hold on my account. When I called them, they said that needed further information from me. They could give me no reason, and said they didn't even know WHY, but they needed me to fax them 2 forms of ID, which I did. The next day, I called them. They said my ID wasn't good enough, my California driver's license good thru 2014, and my government issued Social Security Card. I said okay, what else could you possibly need?! They wanted a copy of my lease agreement, which I sent to them. Again, next day, I called. It wasn't good enough. They wanted it notarized (which costs $15 in my state). I talked to a supervisor who said my IDs would be good enough and that the hold would be removed within 24 hours.
That was almost 2 months ago. MetaBank, aka everywherepay.com will not remove the hold on my card which has a balance of about $50.
I don't know where to turn. This is the most ridiculous situation I have encountered on my OWN money!
STAY AWAY FROM METABANK or everywherepay.com. They are obviously running some type of scam.
|
