I've read over the complaints above and must say we've had complete opposite of anything stated. We spoke to a nice gal on the 800 line both days were extremely satisfied with their service. We now have a nice metal barn building that houses our horses and other livestock. The installation was on time and we really are happy with the entire process, recommending to our friends and family. Sorry to hear about the other incidents, we were 100% happy with Coast to Coast carports, they were recommended by another one of our friends who got a metal utility building from them... and still happy 2 years down the road.