This is a very sleazy and lazy company. They basically make the customer do all the work. They have no desire to pay so they simply drag things out as long as possible, forcing the customer to nag and push them to get things done(one requirement at a time over and over again). They also are not reasonable(won't respond to English or logic, chooses to insist on their rules as they define the words). For example, my statement was given to them by phone at the time of the accident(recorded audio) and was also included in the police report(written and signed) but months later they still claim I have not given them a statement according to their definition of “statement” and they refuse to give you the specifics of what they require making you guess instead. They(the specifically assigned person to your claim) avoid direct communication as much as they can. When you call during their very short office hours you will never get to speak to an actual person it is always the machine, or at least I haven’t been able to after a ridiculous number of calls. The only person I’ve spoken to is the person I originally filed the claim with(different person from the one they assign me). This company is dishonest and irresponsible.