authority on the matter when I call the Dallas police and he lied like a chicken he is.But I did tell him I needed my money back and front other customers.I said "Give me my money back you stole my money.At first when went over to resolve the matter with him, he was trying to say that corp.took your money.And thinks that my forehead says stupid .So he tryed to play games with me, but Im 53yrs old for his little games.He tried to turn the monitor over so I could see it.Raul log to a little screen to look back on his inventory, but he kept going to month of Julyof 2008.Later I notice that the screen said July, and i told him five times that why he kept going to July, that this matter happen in June of 2008 he did this five times, this Happen other times also on rfive other visits with him.I made and faxed some documents to customer service and even talked to other customer service at Metro pcs until now i have not gotten a resonse from them.You see people these people dont care about giving you your money back they are independen companies not related with metro, that puts a bad name the metro company.I hope could try to resolve this matter as soon as possible, or get my money back or start my services back on for free for at lease one month.But i will let the consumers know if it worked out trying to lpay their games.OR I will bring charges against them for stealing my money for theft!

I want to complain because my wife bought me a cell phone which I didn’t like when she brought it home. She was thinking she was doing something nice for me. I had recently had my phone stolen at a local Chili’s by an employee (bartender). Anyhow, since I didn’t like the phone I wanted to choose another phone and the store would not let me make an exchange unless I was willing to accept only a $30 trade-in for a phone I have not talked on yet and paid $99 plus tax for. What kind of since does this make? This kind of business practice Metro PCS would not even engage in when doing its own personal business and yet would like for me to accept these unethical terms. I am going to refrain from using this phone beyond the 59 minutes allowed before I get some answers and resolve from you. My service cost more than the phone itself and when multiplied by the number of months I intend to stay with Metro it seems ridiculous to have such a trade-off as a company if you decide to let me move to another vendor to give my business. I know you have a large enough customer fan base, but after my wife won me over to Metro PCS and I in turn convinced others to switch it would behoove Metro PCS to prove it is a stand up company and it values its customers. Without any resolve from Metro PCS other than an apology followed by ‘... but there is nothing we can do’ is going to force me to send my business elsewhere.

I have been with metro peace of crap. For about 4 years now i have had a billion phones from them. Which all sucks also i have also paid my bill every month on time. So how does metro pcs treat me. Like crap i called in to ask them for my account number. They told me they couldn't give it to me. Why i dont know nether did he. I also have tryed to call in and pay my bill before over the phone and the computer will hang up on you for now reason at all. Just like the human customer service people will to. I am tired of metro pcs's bull. I am going switch my number to T Mobile which they are why better then metro. If you asked me i say metro pcs needs to be put out of business. Because they dont know how to run a business. And they know it because you can't even leave feed back or comments about there service any were. So in the end just save your time and money go to any other service provider. I guarantee they will be better then metro pcs.

Metro pcs, a life in danger... no humans located. My daughter was badly beaten by her husband and in another state. Her cell phone through Metro PCS was due on the 5th and had been turned off for non-payment. She requested I pay the bill so she could make the calls necessary to enter a women's center in her home state. I agreed to do so. I called the 888 number given to me and tried in vain to get agent or operator assistance since I was not sure their recorded voice could comprehend that I was using my credit card to pay for my daughter's bill. I later found that the recorded voice was by far the most intelligent and most human person I would deal with at Metro PCS. The recorded voice told me that my daughter owed a little over $51.00. I heard that twice and wrote it down twice. I then went ahead and paid the bill without any confirmation that even though my daughter's name is not on my credit card, the payment would still be accepted, because I could not get a live person and of course that is not a question the recorded voice was familiar with. The recorded voice then told me to allow two hours for service to be reinstated. My daughter tried to use her phone all night without the benefit of knowing that I had paid her bill. The following morning she was able to borrow a phone to report she was OK and ask why I had not had her service reinstated. The police were searching for her husband to arrest him, they had not located him, and a "friend" cautioned her that he had purchased a gun and meant to carry out his threat to kill she and her family. I gave my daughter the confirmation number and metro told her that the payment was $10.00 short. I agreed to pay it, no questions asked. I attempted to do so and was told that I had "exceeded my limit for attempted payments" and I could not pay the $10.00 allegedly owed. I spent over two hours on the telephone being told by "Matrix" that they could not do anything about it but I could go into a Metro PCS in person and pay the bill. There is not a Metro PCS company within a 100 miles of where I live, and although I described the dilemma to them, explained and plead to no avail that my daughter's life was in danger and I was willing to pay the bill they told me to call Metro who had "blocked" the account. Another hour on the telephone with Metro who stated it was not them but Matrix who blocked the account and they could do nothing about it. My suggestion that they call Matrix to tell them it was OK to take the $10.00 payment, was met with the claim they could not call out! I contacted a Metro PCS in Sacramento who claimed there was no way they could take my credit card over the telephone. In any event I was told to wait until 10:00 p.m. that night and I could then make a payment. No one could explain why such a system would exist but if you read the other complaints filed about Metro it makes sense. If they give you wrong information and you are unable to pay your bill in full, they will charge you the same amount without having to provide the service because the service does not start when you pay, it starts from when you last paid even though you pay a month in advance. I was in tears. I begged them to call my credit card company, to verify my card was legitimate for a lousy $10.00, I told them I could not even contact my daughter to let her know why her phone did not go back on, to see if she was safe. They (all) ignored my pleas, and claimed there was nothing they could do. They claimed no one was in charge. At 10:00 p.m. I called to make sure my credit card payment would be correctly applied this time. I waited on hold for 20 minutes. I explained the whole story to the woman who said what state are you in? I told her and she indicated she could not find my account. I told her because my daughter is in Texas. She told me she had to transfer me to Texas. When she asked "Can I help you with anything else this evening?" I said yes, this is urgent, do I have to wait on hold again? Her response was to say thank-you and put me on hold. After another 25 minutes of waiting, I hung up, called the 888 number again and made a $10.00 payment on my daughter's account. Thankfully, when I called her, she answered the telephone and she was safe, but also upset with metro. I told many of them that if something happened to my daughter I hoped they could sleep at night, one woman said why would you blame us for your daughter getting hurt? Most of the staff was rude, they all claimed an inability to do anything and an unwillingness to try. The woman in Sacramento said if she hand entered the credit card and it did not go through she would have to pay the $10.00 herself. She could not answer about why she could not call my bank to verify the payment was good. I offered to send her a copy of the credit card by facsimile, a copy of my driver's license, a copy of my passport, have my bank call her. I was desperate and no one wanted to help. I suggest that no one ask Metro PCS or their staff to display humanness if there is another September 11th... maybe they will loan the world their little recorded voice...

I was charged twice on my credit card for my monthly payment and I have to wait 4 weeks for my refund for their error! Ridiculous! I find it simply ludacris that I have to beg for my money and wait 4weeks they didn't wait 4weeks to take it off my card. :-(