We have tried to cancel our month to month agreement with them since December and they never canceled my service. We do not have any contract with them. We are a month to month customer. My credit card company is being billed automatically every month. I had to close my account and get a new number because Metro PC has very bad service.

Today was the FINAL STRAW. I ported my number over from Metro PCS to another company BACK IN AUGUST 2007 because their customer care SUCKS, they are not professional and I got FED UP. I was told by one of the representatives I had to pay my phone bill to keep the phone on while the number is ported, and after that I would be refunded my full amount in 4-6 weeks. BULL$HIII... I have been calling them for MONTHS and they have given me the run around.. speaking to UNCOUNTABLE AMOUNTS OF SO CALLED SUPERVISORS THAT CONTINUE TO PUT YOU ON HOLD FOR A LONG PERIOD OF TIME AND DON'T COME BACK MAKING YOU HAVE TO CALL BACK AGAIN AND AGAIN AND AGAIN AND MAKING IT HARD TO GET YOUR PROBLEM RESOLVED. Well, today was the final straw. I called Metro and IMMEDIATELY asked to speak to a supervisor. I got someone named "BOB". I WONT USE THIS PERSONS NAME. I told him my situation, and he said "Oh, we resolved this a long while ago, September 13th to be EXACT and we decided NOT GO GIVE YOU A REFUND BECAUSE YOUR NUMBER BEING PORTED TOOK 9 DAYS PAST THE TIME THE PHONE BILL WAS PAID. THATS NOT TRUE. IT TOOK 2 DAYS. So I stated to him why didn't someone tell me this before because if you look at your computer screen I HAVE BEEN CALLING EVERY MONTH and I have always managed to have a case opened... YOUR CUSTOMER CARE PEOPLE ASKING ME FOR MY CREDIT CARD NUMBER TO HAVE IT SENT BACK ONTO MY CARD. He stated he didn't know anything about it, and he would have to look into that. I told him, I don't think this is fair that I have waited so long to not get my refund, not only that but then not being told by someone that you RESOLVED THIS ISSUE WITHOUT NOTIFYING ME OF YOUR FINAL DECISION AND WHY THAT DECISION WAS REACHED. He stated he can't answer that. I stated well, I would like to speak to your boss. He said, "my manager is really busy you will be on hold for a while." I said, I have been EXTREMELY NICE AND PATIENT WITH YOUR COMPANY and having said that, I would like to speak to YOUR BOSS'S BOSS. He told me, "HANG UP AND CALL BACK." What the !@#$$ Is this how they take care of their customers? He was really rude and very unprofessional. I need to speak to someone and fast. If there is ANYONE OUT THERE THAT CAN HELP ME PLEASE E-MAIL ME AT Chitown_GA_Diva31 AT Yahoo.com I really need to speak to someone to resolve this problem. Its been ENTIRELY TOO LONG AND I HAVE GROWN IMPATIENT AND UPSET. Thank-you very much.

I had lost my charger so I went to a metro pcs store to buy a new one. I handed my WORKING phone to a rep behind the counter. She went into a back room for several minutes, came back out with my phone, which now had a blinking red light and a frozen metro pcs screen. I asked her if that was normal and she said yes so I bought the charger and went home. I plugged the charger in and tried to power it up... nothing happened. Charged it for an hour and tried to power it up..still..the frozen screen. I went back to the store to complain and return the charger. The same rep took my phone went into the back room again and then came out and said it had water damage!! (It was working fine an hour and half ago when I walked into the store!!) I said that's ridiculous and asked her how she knew. Apparently, there's an indicator behind the battery that I've never even paid attention but it "proved" it had water damage. Impossible! I've never even dropped it in water. I asked for the supervisor. He was just as much an idiot as the rep so I asked for the higher up. He gave me the number of their regional manager. She said if I pay a discounted insurance fee of $85, I could get a new phone. I wasn't about to pay anything because THEY broke my phone so I told her that was unacceptable. She then referred me back to the store manager this time. I made the mistake of coming in before the store manager got in and saw the same supervisor. I was told the manager wouldn't be in for 2hrs. 2hrs later I come back and he had been briefed by the supervisor and already had a biased view of the situation. I tell him what's going on, he goes into the "back room" comes back out and says well not only does it have water damage but it also has physical damage (true a few scratches). BUT he said even the hinge was coming undone and started to pull on a piece that had ALWAYS been intact until then!! I told him "that was NOT like that before". "Oh, so now you're accusing me of going back there and breaking your phone?" (Uh... yeah!) "My supervisor had already told me about the damage to the phone (What is this?? A conspiracy against customers??) and because it's damaged you have no warranty." Needless to say, I didn't get any resolution from this moron except a name and number of a repair guy I should go see. I think I'd rather take my chances with a new network.

DON'T ever sign up with metro pcs! Their a shady company and will NEVER let the customer win. They'll come up with any excuse they can to prevent that. The small amount of money you save on their monthly plans won't make up for all the different ways they try to screw you. And what kind of businesses have a "back room" anyways? Only those who have something to hide. If you walk into any other wireless store, everything's done in an open environment. Don't switch to MetroPCS!!!