I bought a Metro Pcs phone on Dec. 16th 2009 for basic plan ($45) “Only because I wanted the $5.00 mo. international”. A day later, I get a call from my client who asks me “why is there a song playing, instead of the normal ring before you answered?”

Later I called my cell phone from my house phone to verify; which there was a song playing instead of standard ringing. The next day, I got a text message from Metro saying my bill was $79-

My first action was:

Call customer service to access my account: I was denied because the sales person did not take my password correctly. Not only was it incorrect but not even close.

After almost one and a half hour on the phone, some alternate information allowed me to access it. Finally I can now address the issue to someone I thought. They determined that not only was I given the standard $45- plan but:
• The unlimited directory assistance plan
• GreetMe tones bundle package
• Real Tones bundle
• Metro backup
• Metro Insurance

Which are all things I never asked for, and made my bill a lot higher than what we agreed upon in the store. Eventually customer service on the phone removed those unwanted features.

My Second action was:

To go to where I bought the phone and service plan and have a word with the manager. I explained the situation to him, only to receive a loud boastful street toner; nor would he listen to what I had to say. As he’s walking away from me in under 2 minuets’ of talking, I replied “but I’m the customer” and he explained “I’m done”. On my left was the security guard “bouncer” with baggy sagging pants, and a security hat turned to the side. Who strides over to me with this ridiculous “pimp-walk.”

He says to me “calm down” when I was perfectly calm already. I stated to him, “I haven’t begun to show frustration.” He took it as a street gesture and challenge by saying in a loud voice “Me too G, this is what I do! We can do this all day!” Meanwhile one of the so-called managers just sat and gave me the evil eye until I left.

I asked for the number to corporate, and they refused me 3 times telling me, “we only have the number to customer service” I expected a professional and satisfactory service, but as it turned out, I walked into what was more of a ghetto mentality, undisciplined group of wana-be gangsters.