my husband purchased a 3 piece created sapphire and diamond box set for me for christmas.It consisted of a necklace, ring and earrings.On january 3rd, the necklace snapped so i took it back to michael hill shellharbour and got it exchanged. On february 5th, it broke again so i returned to the store to exchange it again only to be told it was no longer covered even though this is the 2nd time it happened, i also still have my receipt.The manager was rude and accused me of being rough on the jewellery which is totally untrue.I have NEVER been so unsatisfied and angry in my life.If this situation is not rectified i will NEVER buy anything from michael hill again and i will badmouthing them to everyone every chance i get.