They say I have to write them to cancel my account, something they neglected to mention for two years!
I have been in toch with them for a year, expressing my displeasure with their service(or lack there-of). These phone conversations were not enough for them, apparently.
So now I wasted $600 for year one, and they charge my card for year two also. My card co. may be siding with them as they did say ther were terms and conditions to see on their web page, but I don't think it would hold up in court.
Unfortunately, they claim to not have an office in Va., so they don't have to worry about a judgement.