I purchased MagicJack Sept 2009 with a five year use of the product. How great for five years I could save on phone bills. A single mom with three child and only spend with tax and the product for only $106.00 for five years. With that intention of saving money I purchased Magic Jack. I moved to VA form NY on November 1st to start new with my kids. I tried MagicJack when I moved here on my computer and surely tried and tried calling and chats on the computer with MagicJack. I was desperate. Finely in January I gave up. I was working so much I really got discouraged and needed a phone to rely on so I went with a phone line called Vonage. A single mom with three kids and no home phone does not work for me. When it came time to send it back they were willing to help me and must of understood how hard I tried getting it up on my computer, since they log everything. Logging was not a problem until the reinversement came into play. It's March 2nd and I am still waiting for the reinvercement. Michele Pedreira