I sent my laptop computer to them to repair. They sent it back to me with a damaged busted corner saying I must have sent it to them with the corner damaged. The corner was not damaged when I sent it. I shipped it in the box with the foam packing forms they had sent me. The only thing I can assume is that someone in their shop dropped it on its corner but is trying to say it arrived their already busted. Bottom line they are therefore refusing to fix the problem it was originally sent in for. And sent it bck to me with a busted corner.
I bought my service contract at Circuit City when I purchased the computer. I am certainly angry.