After posting somewhat of a complaint about Microsoft's inability to make halfway decent, quality products in my bio on my xbox live account, I've recently received a notice saying that my account is being suspended. My complaint was not harmful to anyone in anyway, it was basically stating the fact that their products are garbage and their warranty is even worse. I bought a microsoft wireless headset for my xbox 360 and after only a few months of use, the battery in the unit stopped receiving a charge. I called to see if maybe I could get a replacement or if I could mail them my unit and them fix it for free...No of course it couldn't be that simple. I was told that their is only a three month warranty on their wireless headsets, and the man, who also could not speak English very well at all, kept saying that their was nothing he could do, and that I needed to pay out of pocket my own money for another unit. Reluctantly I went out and bought another 60$ wireless headset. Not exactly cheap for a piece of garbage unit that would break on me 5 months later. Of course, it being 5 months after, the warranty was already expired. I call back again, and was greeted with another non proper English speaking representative. I guess Microsoft being a billion dollar company can't afford people over in the United States for customer service, they have to save money and have help service lines over in foreign country's so they can save a few dollars. Obviously they need to being only a billion dollar company. But yes, the man repeated the same thing the man from the previous issue said. "I cannot help you sir, you'll have to buy another wireless headset." No, you read correctly, I was supposed to buy another wireless headset after the first two stopped receiving a battery charge. Basically, I wasn't going to buy another headset. After coming to the conclusion that I'd never have another wireless headset, due to the fact that they are made poorly, I decided to let my fellow xbox live acquaintances aware of such a product. I basically stated the issue in fewer sentences and I thought it was perfectly fine to voice my experiences from their company. But forgetting that Microsoft and xbox live are their own fascist countries now, I also forgot that my freedom of speech was taken away as well. They sent me an email stating that people had complained about my bio (my bio stated all of the facts about their faulty product), which is an absolute lie. I am one hundred percent sure, that no one was insulted or hurt emotionally in any way to what was said in my bio. The fact that they did this was because they didn't want the truth about their crappy product being visual to the public. I said nothing, racial, said nothing slanderous of any kind or anything untrue. It was all the truth. Being a loyal customer for so long and being a member of xbox live since the beginning, I am truly infuriated after being suspended from a service I pay for. I also have an account in FFXI online, which is 14.99$ a month and a Netflix account that is 8.99$ a month which are now both inaccessible. Here is the email I received from them...The thank you at the end is a pathetic attempt at humor I might add.


Xbox LIVE

Notification of Temporary Suspension: Inappropriate content in your profile


[ DO NOT REPLY to this email address. It is not monitored. ]

This email is to notify you that your Xbox LIVE account privileges have been suspended due to inappropriate content in the profile for your gamertag. The inappropriate content was discovered in the Motto, Bio, Location, Name and/or Personal Picture.

Your profile was brought to the attention of the LIVE Enforcement Team through complaints filed by other Xbox LIVE users or in the course of our operation of the service. The LIVE Enforcement Team has reviewed the complaints and other evidence regarding this content and determined it violates the Xbox LIVE Terms of Use and/or Code of Conduct. Because this content is in violation, the LIVE Enforcement Team has deleted the content and issued a temporary suspension.

You have been sent a message in the Xbox LIVE Dashboard notifying you when your suspension will end. During this suspension, you will not be able to log into Xbox LIVE. Your Xbox LIVE privileges will be automatically reinstated at the end of your suspension period.

Customer Support is not able to modify or provide any further details about your suspension. Additionally, the duration of your suspension is subject to change without prior notice by the LIVE Enforcement Team if we discover additional evidence of violations.

Microsoft expects that all customers abide by the Code of Conduct. The Code of Conduct provides guidelines for appropriate behavior while using the service. Your failure to abide by the Code of Conduct in the future may result in, among other things, longer suspension periods or cancellation of your account.

You can view the Xbox LIVE Code of Conduct from the Xbox LIVE Dashboard under Xbox LIVE Policies in Account Management, or by visiting http://www.xbox.com/live/codeofconduct.htm.You can view the Xbox LIVE Terms of Use by visiting http://www.xbox.com/live/termsofuse.htm.

Note: if you are not a user of Xbox LIVE, this suspension may have been enacted due to your activity in the Zune Social. You can view the Zune Social Code of Conduct by visiting http://www.zune.net/legal/codeOfConduct.htm. You can view the Zune Social Terms of Service by visiting http://www.zune.net/legal/termsofservice.htm.

Thank you,

LIVE Enforcement Team

IS THIS TRUE ?



FROM THE DESK OF THE MICROSOFT CO-ORDINATOR {MICROSOFT GLOBAL E-MAIL LOTTERY}: DR. GREG ELLIOT
MICROSOFT AWARD TEAM
20 CRAVEN PARK,
HARLESDEN,
LONDON, NW10,
UNITED KINGDOM.
TELEPHONE: +44-703-174-5867,
+44-703-180-6669


MICROSOFT OFFICIAL LOTTERY WINNING NOTIFICATION


Dear Internet User,

It is obvious that this notification will come to you as a surprise but
please find time to read it carefully as we congratulate you over your
success in the following official publication of results of the E-mail
electronic online Sweepstakes organized by Microsoft, in conjunction with
the foundation for the promotion of software products, (F.P.S.) held on the
month of May, 2009 in United Kingdom.

Wherein your electronic email address emerged as one of the online
winning emails in the 1st category and therefore attracted a cash award of
USD$1, 000, 000.00 (One Million United States Dollars only) which your file
falls in our South African Claim office in Johannesburg.

Our winners are arranged into four categories with different winning
prizes accordingly in each category. They are arranged in this format
below:

CATEGORY NO.OF WINNERS WINNING PRIZES

1st. 2 USD$1, 000, 000.00 each
2nd. 8 USD$800, 000.00 each
3rd. 13 USD$470, 000.00 each
4th. 27 USD$170, 000.00 each


We write to officially notify you of this award and to advise you to
contact the processing office immediately upon receipt of this message for
more information concerning the verification, processing and eventual
payment of the above prize to you.

It is important to note that your award information was released with the
following particulars attached to it.

(1) Award numbers: NL 62/7811
(2) Email ticket numbers: NL901/33/65
(3) Batch numbers: MC44/707/3PDH /EU
(4) The file reference numbers: HL/8121/31/11/MICS
{5} Serial Numbers: McST/030/NL0981

For verification purpose is sure to include:

(1) Your mailing address:
(2) Your Tel (Mobile):
(3) Your Nationality/Country:
{4}Your Full Names:


To file for your claim, Please contact your Validating Officer for
VALIDATION of your winning within Twenty-nine working days of this winning
notification. Winnings that are not validated within Twenty-nine working
days of winning notification are termed void and invalid. You are required
to mention the above particulars of your award in every correspondence to
enable the Agent in South Africa
validate your winning
CONTACT:
*******************************************************************
FOREIGN PROCESSING AND APPROVAL MANAGER
NAME MR.CEDRIC MARTINS
MICROSOFT SECURITY DEPARTMENT (REPUBLIC OF SOUTH AFRICA)
TEL: +27 73-747 7786
FAX: +27-86-557-8358
E-mail: [email protected]
E-mail: [email protected]
********************************************************************
The Microsoft Internet E-mail lottery Awards is sponsored by our
CEO/Chairman, Bill Gates: and a consortium of software promotion
companies. The Intel Group, Toshiba, Dell Computers and other
International Companies. The Microsoft internet E-mail draw is held
periodically and is organized to encourage the use of the Internet and
promote computer literacy worldwide.

Once again on behalf of all our staff,

CONGRATULATIONS!

Yours faithfully,

DR. GREG ELLIOT.
(MICROSOFT E-MAIL LOTTERY PROMOTION CO-ORDINATOR, LONDON, ENGLAND)


724E6

PayPal
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Affidavit of Disputed PayPal ATM/Debit Card Transactions
Please print and sign the completed form, then send it to us via postal mail (PayPal, Attn: PayPal Debit Card Department, P.O. Box 45950, Omaha, NE 68145-0950, United States) or fax to 303-395-2855. Incomplete forms will be returned.
Date: 5/15/09
Primary Email: [email protected]
First Name: Gregory
Last Name: Chiusano
Address line 1: 1449 Rt. 82
City / State / Zip: Hopewell Jct / NY / 12533
Home Phone Number: 845-227-2389
ATM/Debit Card Number: xxxx xxxx 0097
Transaction Information. Customer must attempt to resolve the dispute with the merchant and document the attempt. Use additional sheets if necessary.
Transaction Date Name of Merchant Transaction Amount
1 3/29/09 Microsoft X-Box Live $21.61
2 5/15/09 Microsoft X-Box Live $13.52 attempt
3
4
5

Please check the box(es) that best describes your dispute:
X I certify that I did NOT make this purchase.
__ This purchase was made by cash, check or credit card; but it also appears on my statement.
A copy of A) the cash receipt, or B) the front and back of the cancelled check, or C) the statement on which the purchase appears is REQUIRED.
__ The amount I purchased differs from the amount billed.
A copy of the sales slip or packing invoice for mail orders is REQUIRED.
__ I have received a credit slip and the credit has not appeared on my statement yet.
A copy of your credit slip is REQUIRED.
__ I have received an "In store credit" and request that my account be credited.
The Original In-Store credit is REQUIRED.
X I did authorize the sale. HOWEVER:
__ I have not received the merchandise. The expected delivery date was
X I have not received the expected service. [Explain in full on the back of this sheet.]
__ The merchandise received was defective and was returned on .
Proof of return and explanationof defect is REQUIRED.
X I attempted to cancel this purchase with the merchant on 3/1/09. The merchant reply was _______________________ [INCLUDE copies of correspondence]
__ This sale was a cancelled hotel reservation. My cancellation number is . Date of cancellation is .
__ Only one sale was authorized. The amount in question is a duplicate of a sale, which was charged to my account on . The card(s) is/are still in my possession.

Description of Dispute: (Use additional sheets if necessary)

My Son received X-Box 360 for xmas, 08 and I made a 3 month purchase some time in January for X-box live. On or about 3/1/09 he was punished and x-box live was removed for his use, and or there about, I canceled the account with Microsoft X-Box live, and requested mt Pay Pal Debit card # be removed for the future. The account was to run out/expire on 3/23/09. On 3/29/09 there was a charge to my card in the amount of $21.61 UNAUTHORIZED by me (My 15 yr old son played X-Box live and is a minor and NOT authorized to use my card without my permission) AND an atempt today 5/15/09 for the amount of $13.52. Microsoft X-Box live has committed a crime, Theft, in my eyes and I should forward this to the Attorney General Office for investigation. I have spent the better part of 2 hours on the phone with Microsoft Live in regards to their theft/use of my card, as I am typing this I have been on hold with yet another Microsoft agent for 25 Minutes thus far. 2 hours of my time/rate of pay 1-1/2 x $40.50 =$124.50 + charge of $21.61 +20% interest($4.32) =a grand total $150.43 I am requesting that Pay-Pay get that amount from Microsoft X-Box live and credit my account with that amount. I feel that this is a reasonable request, and Microsoft should honor and pay. I have been disconnected form Microsoft 3 times in the last 3 hours Thanks, Greg Chiusano
Signatures
The undersigned deposes and says that he/she is an owner of the above stated account and that on the date(s) stated above, the sum of the amount(s) was transacted on said account and the undersigned did not receive the stated amount or any part thereof on any date(s) above or otherwise. This affidavit is made voluntarily and to establish the fact that the disputed activity written on the above stated account was not authorized. The undersigned authorize(s) PayPal to release any necessary account information to entities outside of PayPal as part of their transaction.

________________________________________________________
Account Owner Signature


________________________________________________________
Secondary Cardholder Signature
(If the disputed transaction is on a Secondary Debit Card)

________________________________________________________________________________
The above was sent to Pay-Pal and will also be sent to The Attorney General's office.
I am appalled by the response from the Reps for Microsoft, and the fact that I was lied to is dishonorable.
In is my feeling and knowledge that when an account is closed ALL records/Credit card #s are deleted especially Credit Cards, so one would think, but not in this case. When I canceled the X-Box live account, that my 15 yr old minor son had opened, I was told by the Microsoft rep that this Account can NOT be ever used again. Not the case only 6 days later and then again about 1 month later my son was able to use this closed account and My credit card info and make purchases on x-box live and Microsoft willingly and wrongfully accepted without EVER contacting the Card account holder.
I'll wait for a response from yet another microsoft rep...don't worry I won't hold my breath.
Reference Number from Microsoft X-Box live rep #1102117492 I am sure they retained ALL the info about this complaint, after all if they said it was deleted... THAT would not be true...They keep EVERYTHING
Sincerely
Greg Chiusano

I recently purchased an XBox Live Gold membership for my son at a cost of $99 and spent $100 for a wireless adapter all as a present for my son.

When he attempted to activate his membership he inadvertently typed his birthdate incorrectly. As a result he is unable to log onto any of the games of his choice despite their rating.

The next day I attempted to contact XBOX Live customer support only to find out they were closed.

The following business day I attempted to contact them again. This is where the real fun begins. I explained what happened and that I needed either to:

1) fix the account so that my son can play some games or
2) transfer my membership to a new gamertag so that we can set it up properly to play the games online that he has been playing or
3) refund the subscription so that we can purchase a new one

I spoke with John, Chris, Richard, Mariam, Ben, Alfred, (none of these folks were actually in the United States and there was a substantial language barrier) Tiffany and many others. All of them apologized profusely, but explain that there was absolutely nothing they could do to help us. We tried for 8 frustrating hours to get this resolved to no avail. It is unbelievable to me that Microsoft, one of the largest companies in the world, is either not competent enough to solve this issue or cares so little for it's customer that they choose not to. Either way, I am in the process of selling the Xbox and all games and accessories so that I can buy my son a PS3. And as much as I love Outlook, Excel, Powerpoint etc…I am absolutely looking into alternatives.

How sad. Shame on you Microsoft.

Hi All,



Be aware of this kind of mail...

It seems so many of you might have received this mail...

NO REAL LOTTERY SENDS AN EMAIL TO NOTIFY WINNERS. Period. Full-stop. End of story. There mere fact ALONE that you received an email saying you won a lottery is proof that it is a scam.1111


-----Original Message-----
From: Microsoft Promotion Award Team [mailto:[email protected]]
Sent: Saturday, March 21, 2009 10:20 AM
To: undisclosed-recipients
Subject: WINNING NOTIFICATION 2009

Dear Winner,

This is to inform you that you have won a prize of (£500, 000) FIVE HUNDRED
THOUSAND GREAT BRITAIN POUNDS STERLINGS for the month of March 2009 Lottery
promotion, which is organized by YAHOO/MSN LOTTERY INC & WINDOWS LIVE.
YAHOO&MSN MICROSOFT WINDOWS, collects all the email addresses of the people
that are active online. Among the millions that subscribed to Yahoo and
Hotmail we only select five people every Month as our winners through
electronic balloting System without the winner applying, we congratulate you
for being one of the persons selected.

PAYMENT OF PRIZE AND CLAIM

You are to contact your Claims Agent on or before your date of Claim,
Winners Shall be paid in accordance with his/her Settlement Centre.

Yahoo/Msn Lottery Prize must be claimed no later than 15 days from date of
Draw Notification after the Draw date in which Prize was won.Any prize not
claimed within this period will be forfeited.

These are your identification numbers:

Batch number...YM 09102XN
Reff number...YM35447XN
Winning number...YM09788

These numbers fall within your Location file,

CLAIMS REQUIREMENT

FULL NAME:...

AGE/SEX:...

HOME ADDRESS...

COUNTRY/STATE:...

NATIONALITY...

WINNING EMAIL:...

PHONE/MOBILE:...

OCCUPATION:...

HOW WILL YOU LIKE TO RECEIVED YOUR WINNING PRIZE?
(A:BANK TRANSFER)
(B:CHEQUE DELIVERY)

ANY OF YOUR IDENTIFICATION:This should be in attachement form.


You are requested to contact EVENTS AGENT MANAGER, send your winning
identification numbers, fill the claim information above and send it to them
at this contact address below.

Mr. Glen Johnson
Microsoft Promotion Award Team
Phone +44 703191357
E MAIL: [email protected]

Sincerely,
Dr. Bryan McDonald
Microsoft Promotion Award Team

===========================================================================
Copyright © 1994-2006 The Microsof International Promotion Inc.
All rights reserved. Terms of Service - Guideline