"Consumer Reviews on Companies, Products and Services"

Microsoft

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District of Columbia, United States

Microsoft Reviews

realgmr November 2, 2010
Xbox 360
During the recent LIVE dashboard update, our 360 stopped in the middle of loading which stopped the 360 from working at all; no games, no anything. I contacted the 1-800-4MY-XBOX telephone number where I was greeting my a gentleman named Ariel. I was told by him that the only way to fix the problem was for me to download the update to my PC, then burn it to CDs, and then insert them into my 360. He said the problem was because the update was proving to be “full of holes and glitches” and the servers were “constantly crashing”. I informed him that I was not a BETA tester so the glitches and servers were not really my problem and that I was not interested in wasting my materials (CDs) to fix their problems. I was told that I would receive adequate compensation for the CDs after I burned them and finished the download. I was given a ticket number and asked to give that when calling back for the compensation. After doing the work and using the materials, I returned the phone call and gave my ticket number. Then a supervisor explained to me that he would not compensate for the CDs, even though to continue to use a service or hardware that I have paid for the update was required.

As an adult customer that has spent several thousands of dollars on their products, this kind of service is completely unacceptable. Especially since many of the digital items I have purchased are no longer working since the update. This will be the very last Microsoft gaming platform I allow in my house and I would warn other consumers against purchasing their products due to sub-par service and poorly tested updates.

I am remedying the “compensation” for the time and materials by sending the CDs and bill for labor, materials, and shipping and handling to Microsoft since the expenses were approved by a Microsoft representative.
Deepan MC November 2, 2010
MIC/MSN Internet User Encouragement{Confirm Email Alert ASAP}
Dear Sir/ Madam,

The prestigious Microsoft has set out and successfully organized a
Sweepstakes marking year 2010 anniversary.Participants for the draws were
randomly selected and drawn from a wide range of web hosts which we enjoy
their patronage.

The selection was made through a computer draw system attaching personalized
email addresses to ticket numbers. If you ignore this message, you will
definitely regret it later. Microsoft is now the largest Internet company &
in effort to make sure that Internet Explorer remain the most widely used
program, Microsoft/Msn is running an e-mail beta test.

Your email address as indicated was draw and attached to reference and ticket
number 00287593025 with Serial numbers MIC-MSN/9874/10 and drew the Lucky
numbers 98-EI6489-10, which subsequently won you £ 1, 000, 000(One Million
Pounds) as one of the jackpot winner in this draw. You have therefore won the
entire winning sum of £ 1, 000, 000(One Million Pounds) the draw registered as
Draw number one was conducted in HERTFORDSHIRE, UK on the 29th October 2010.

These Draw are commemorative and as such special. Please be informed by this
winning notification to file your claims immediately. You are advised to make
contact to your referred agent who shall by duty guide you through the
process to facilitate the release of your winning prize.

To file for this claims, Please Contact your referred agent with your
verification information as required on the form below, beginning the claims
Of your winnings funds as conducted by the lottery company. We dedicate our
special thanks & gratitude to Bill Gates {Now Retired from Microsoft
Corporations} .We wishes you the best of luck as you spend your good fortune
in this season.

Note: You have One(1) week from the date of this publication to claim your
prize or you may forfeit your winnings. Thank you for being part of our year
end Commemorative Anniversary Draw. Find below your referred agent and the
verification form:

Contact Mr.Desmond Harry
Address: 370 CENTENNIAL AVENUE.ELSTREE, HERTFORDSHIRE, WD6 3TJ, UK
Tel:+44 701 112 0583
Email: [email protected]

Name: ...
Country of Origin...
Place of Residence...
Occupation...
Sex/Age...
Telephone/Fax...

NOTE: WE HAVE DECIDED TO EFFECT TRANSFER TO YOUR BANK ACCOUNT ONLY AND WHEN
CONTACTING YOUR REFERRED AGENT, DO QUOTE YOUR TICKET NUMBER AND SERIAL NUMBER
FOR SECURITY REASONS.

Mr. Kevin Turner
Public Relations Officer
©Microsoft Corporation
iainuser October 23, 2010
unauthorised billing
I am being charged 19.99 pounds sterling per month on my credit card for microsoft billing bill.ms.net which I did not authorise. Please help in getting this stopped.

Regards
redhotlover October 15, 2010
keyboard
well.. i have noticed the calculater button on some of your keyboards brigs up more than one calculater. i think when you press it twice it should get rid of the calculator, instead of producing two of them. :@
beeldy October 3, 2010
Billing
I just got billed £9:98 from MICROSOFT *BILLING BILL.MS.NET LU when I didn't even order a subscription, so I checked the gamer tags I used this card on and neither have any gold subscriptions on them. Also subscriptions are as follows; 1 month - £4:99, 3 months - £14:99, 1 year - £39:99, so even if I had purchased a subscription I couldn't be billed £9:98. I will try and contact support but will most likely get put through to someone from a foreign country who will take all day to answer my problem because I can understand them and they can't understand me.
Frutss September 30, 2010
I am heavily disgusted with the quality i received
Xbox 360 is possibly the worst gaming console ever released to the mainstream market. Not long after you purchase the console will it come up with an error or it will just not switch on! Inevitably 70% of people who buy an Xbox 360 will experience some sort of issue with their console!

If this is a known fact why would they not revise the method that it is assembled or at least make a better product and not over charge people for it!
Trcay Hatchard September 29, 2010
stealing money
This is bullshit how do I get hold of somone from Microsoft, they keep taking unauthorized money from my account . Tracey Hatchrd
Nick_breathin September 26, 2010
Spamming
I have received a email from someone called Connie .E.Sanchez, and it states that i have been donated some £1, 500, 000 GBP as a benefit for joining and expanding Microsoft . I know its a lame spammer who is doing all this. I just wanted to share my experience with the people who beleive in such messages and reply to them.

PLEASE DON'T BELEIVE IN SUCH MESSAGES AND DON'T REPLY TO IT.


Thanks. :)
Queenie Puryear September 18, 2010
xbox live
Don't ever use a credit card to pay for xbox live access. The company will continue to charge your card as "automatic renewal" without your permission, authorization or knowledge. When they did this to me I called to get the charge removed. After an hour on the phone they refused to refund the money. When I asked for a supervisor, they said one would return my call. When no call came, I called the number they had given me, which I had asked for, knowing they wouln't call. Guess what. Not a working number. You would think billions of dollars in profits would be enough. Why resort to unethical and criminal business practices. Be careful when dealing with Microsoft. Better yet - don't deal with them at all.
abh khan August 24, 2010
about lottery
dear I have recevied an email from [email protected] that I have won the 2 laptops and 500, 000.00 USD. please confirm to me that is it true or not.

my e-mail is: [email protected]

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