OUR LOAN WAS TRANSFERED TO MIDLAND ABOUT 3 YEARS AGO. THIS CO. REALLY KNOWS HOW TO MAKE OF OUR LIFE A LIVING HELL. THEY MAKE UP LIES ABOUT OUR PROPERTY NOT BEING OWNER OCCUPIED AND THEY COME UP WITH NEW REASONS EVERY TIME TO NOT QUALIFY US FOR ANY LOAN ASSISTANCE PROGRAMS. WE HAVE BEEN TRYING TO WORK OUT A LOAN MODIFICATION FOR 2 YEARS NOW, BRINGING OUR HOPES UP EACH TIME AND THEN CRUSHING THEM, AND ITS NOT UNTIL RECENTLY THAT THEY SAY THE LENDER DOES NOT WANT TO WORK WITH US. THEY WAITED 2 YEARS TO TELL US THIS. I KNOW A WHOLE LOT ABOUT CUSTOMER SERVICE AND TRUST ME THEY DONT EVEN TREAT YOU LIKE A CUSTOMER BUT A PIECE OF...REALLY STAY AWAY FROM THEM WHILE YOU CAN.