I recommended Mike Diamond Plumbing to one of my customers. (I'm a handyman, but I do not clear drains). This is the second time I recommended Mike Diamond to this same customer. The first time the drained was cleared, and the plumber charged the basic rate. this second time, however, the "plumber" (that was sent out from George Brazil Plumbing) ignored the reason for the call and began looking for things to repair, even going so far as to wet his hand to demonstrate non-existant leaks. The original problem was that the toilets backed up on the first floor indicating a main line sewer stoppage. As it turns out, the stoppage was transitory and no other leaks were evident then or since. But, it would not have been a bad idea to run a snake through the main line to be sure the blackage was completely gone and have the drain examined by a sewer cam to check for any breakage. Neither of these simple tasks was performed, and my customer was cheated out of $76.00. Mike Diamond will not discuss this matter with me citing privacy concerns, even though I know: the customers name; his address; his telephone number; the work order number; and the details of the visit. What could they be protecting except their own incompetence? I will never be recommending Mike Diamond or George Brazil to my customers and be warned by my complaint.