These people claimed they could not find any record of my account so they would tell me I had no account and I would not be billed. (4 different people told me this). Then when I did get billed I called and still they could not find anything and I was told to write to their office and also fax a letter to them and they would credit my account and cancel my service. They could never explain why I was getting billed and they could not find a record of me. On the fifth call I got a guy which found my records right off and told me all he could do was cancel my account as of today, but could not credit my account.