I would like to send this complaint. I hope it goes to the right person and not ignored. I was at the Pasadena store late last night to purchase a 65" Misibishi TV and I specifically asked how it can be picked up this morning.Salesman said just show original receipt. I am a doctor and have no time to do so. I rented a pick up and arranged for my employee to pick it up. The manager refused to release the TV without my presence. I also offered to fax my driver's license with authorization, he still refused. NO effort was done to satisfy my issue. It cost me money to arange this delivery. With this frustation, I will take my time to return this item and will never purchase any product form your store. I will also post this complaint on every website that I ran across.