Very poor followup of my complaint (Mr.Yasir Siddiqui Manager Corporate Sales & Projects Orient Electronics Pvt Limited) he don't even bother to attend the phone call or reply the emails)

Even after 2weeks of my complaint Local company have no resolution of the given below problem. they given me no choice but to buy a new AC of some other company. i am hopeless again.
Overall i am waiting for the service response for more than a month in summer with more than 40 degree celcius.

my original compalint is given below for reference.

i am using splint unit of Mr.slim advance model mu-a13vd. There is a problem in evapurator (inner) and unfortunately i havent found it in pakistan.
Mr.Slim is considered to be one of the best split unit but after facing such problem i.e. "unavailability of parts" for many days i am feeling hopeless. i dont know may be it is wrong place to put complaints but i am despirate and only found this website related to my problem solution.
looking forward the positive response