Cancelation of my account on Mocha

About one month ago I set up an account on Mocha Host. I started having problems from the first day. Very slow hosting and a lot of problems on control panel etc. etc.

Nowadays I’m trying to cancel my account and sending every day cancelation request. There is no response. During last week they are trying to take money from my credit card. Is it possible to get rid of Mocha?

Burhan Soylemez