very arrogant people. My dad had a bad fall during a trip and fracture a rib and injure his spine. Mondiale Assistance offer him to travel in Business to be more comfortable but didn't want to upgrade my mother who also paid for the insurance. My father is 71, not speaking a word of english, not used to be without my mam and also in pain. On the top of that, the file was open on a friday morning and the office in Paris only check the flight availability on Monday so it was no more room and offer to my dad the midnight flight by himself ! Very bad service, people on the phone saying they will have to charge me to answer our question.