hello every one!
resently i purchise a monitronics alarm system with servise. this is a worth alarm company i ever had! starting from salesman, who is the biggest lier in the world, from the biginning he told us what first 2 false alarms a year is not countible (with paid police permit) wich we paid for. after two false alarms and bill for $598.00 they said we will proccess your alarm permit. its took tham 4 month (from december till march)
customer service ( Destiny) is very unprofessional and very aggrivated. when i call them about falls alarm they told me what we pushed panic button on the remote, (at the time off this event me and my wife was about 6 miles away and system was disarmed!) when i call to monitronics they symply explained what its can happened. 6MILES AWAY? then i was connected to a technical support "mat" he explained to me what systems laying in the werehouse for a few years and battries become weak . Quastion? why at the time of instalation battery never replased? now they addmit by replacing my remotes, what they are in fault!! then why i supposed to pay this bill? or better yet they told me what i have to go and attend a alarm school!? are they count me as their imployee?? if any body aggry with mee we have to do some thing about this.
please, e-mail me to: [email protected] any suggestion wil be appritiated

My complaint is against Monitronics Security. I had a contract with them in Mississippi with a system the builder had hard wired into the house. I was transfered from Mississippi to Illinois through work only 1 year into my 3 year contract. After 4 phone calls and finally speaking to a manager I learned the only way to cancel the contract, whether you have a house to monitor or not is to buy out that contract. I ended up doing the moving package through them and they installed a cheap wireless 3 door system in my new place. Since that time I have had 11 phone calls into them to get 1 out of the 3 doors sensors fixed. I have personally replaced the hardware twice. Now they are telling me that they have to send someone out to look at it and it will be at my cost since I installed the 2 sensors. I have purchased the maintenance agreement through them and they are still trying to charge me. On top of that I have received several bills for the technician that hasn't been to my house yet and have been promised by 2 different service reps that they would pick up all charges just to turn around and get billed again. My advice is to stay away from Monitronics at all costs.