This is the absolute worst refusal to stop service. I am going to seek each and every avenue to file legal and ethical complaints against Monitronics Security Services. Fortunately we had no real need for their services for the 3 years that we did utilize them. To me they have proved to be ONLY a money collection spot and I will be seeking out "CLASS ACTION LEGAL ACTIONS" because I can be assured at the manner in which Monitronics does conduct business, there is most certainly a legal penalty!!!