Women's catalog clothing company Monterey Bay does not refund shipping on any items, even if they are defective. The quality of their clothing is poor. I bought three items and two of them were defective. I tried to exchange them, but they didn't have any more in stock. I asked for a refund on the items and also on the shipping. I got a 1 cent refund on the shipping! I ended up paying $13.99 shipping on the one item I kept which cost $19.99!