I was approached to sell my car by Motor Market UK Ltd on 2/4/09. The salesman guaranteed interested vetted parties would contact me within 4 days and my car details would be placed online for other potential buyers for the up front price of £79.95. He guaranteed that once I had sold the car or if for whatever reason the car did not sell i would recieve £70.00 of that payment back.

Subsequently, having had no approaches from potential buyers and never having been able to find my car details on their website, i have over the last month tried to contact Customer Services to ask for that guaranteed rebate. I have tried to ring on over 20 occasions, have on occasion got through to the sales department but have never had any contact with Customer Services. During that time i have been promised returned call on 5 occasion have spent a good amount of time on hold waiting for Customer Services but to no avail. This morning Customer Services appeared to answer the phone but then immediately hung up!