This is the worst service and equipment I have ever seen. I have had Tivo with DirecTV for over 5 years but wanted to switch to a "complete package deal" to save money. I switched to Time Warner for Phone, Internet, and Cable. What a mistake! The phone and internet are fine but the Motorola DVR equipment is a mess. I have been with TWC for 3 months and have had to replace the DVR 4 times. Each time, I get a supervisor which credits me ONE DAY to accommodate. I should be getting cable service for free at this point! Everyone I speak with has problems with the Motorola equipment stalling, skipping, freezing, etc. TWC now claims that it is a Motorola issue that they have known about since April, 09. "We are working on the problem"

Goodbye TWC.