I ordered a Doctor Who DVD set on September 26. It is now October 14th and nothing has been received. There is no contact information on the web site except [email protected]. The above info was obtained by doing a whois search (whois.com). This site is listed on numerous complaint boards and sites. All have experienced similar treatment. Some have alleged pirated DVD's. I have not received my product, but this particular package, Dr. Who, the complete seasons 1 through 4 cannot be found anywhere else. Looking back, this should have been a red flag.