I ordered wizard of oz alarm clock from this company. I paid by paypal and never received the item. The only way you can contact the company is thru their web based customer service by assigned ticket number. I have sent multiple emails to this company and received one response a month ago stating the ticket has been resolved or is being resolved. When I asked for clarification as to what this met, the company stopped responding. I cannot get them to answer my requested ticket messages. The company is a rip off and their customer service department probably does not exist. Beware if you are ordering from this company.