Mr Cupboard did a Kitchen renovation job for me. This was completed in February 2009. Mr Cupboard forgot or omitted to install the understove portion (a pull out drawer). They promised to return and have it done. I settled the bill in full. It is now 6- 7 months and many many telephone calls and e-mails later: the drawer is still not fitted, Mariette and Fons are alsways polite and duly promise to take immediate action...which never happen. In the past 3 weeks we must have agreed on 6-7 dates that has never been honoured. Each time I ensore that someone will be at my home to grant them access, so as not to inconvenience mr Cupboard.