My hot water heater went bad and I called this Mr. Rooter. The tech gave me the price for a new hot water heater and said that I also had to have an expansion tank installed because it was a government code and required. It was an extra $220. I questioned him specifically and he said that it wasn't an option for me- he HAD to install the expansion tank to be in compliance- so I trusted him and agreed for him to install everything. The next day I spoke to a realtor friend who sold the townhouse two doors down. She said that all they put in is a hot water heater- not an expansion tank. I was confused, because I was told it was a government code. I called two competitors of Mr. Rooter who both told me that expansion tanks are recommended, but not mandated. I was so upset. I called Mr. Rooter to speak to a manager (the day after all this happened). All in all, I must have left at least 8 messages over the course of two weeks before I got a return call from a manager who said that he didn't know whether it was a mandate or not- and how should he know? I said- if your people are saying that it is, and you are their boss, shouldn't you be up on that? I said I wanted everything removed and he said no, they would just take out the expansion tank. I said I wanted it all out and he said no. I got in touch with their corporate office in TX who said the local owner would contact me and work this out. He called me once, I called him back once...we each got voicemails. I called him again the next day and he answered and said he was at his child's pediatrician and that he would call back. He didn't. I left three more messages, no return call. I filed it with the Pittsburgh BBB who sent a letter and got no response, so they forwarded the complaint to the Texas BBB. Their reply was a letter that had a diagram of an expansion tank and what it was used for...they refuse to get that I WAS LIED TO IN ORDER TO INCREASE THE SALE! That is unacceptable! Give me a choice- don't tell me that I have no choice, when in fact I did! Consumer Beware when you deal with this company. They lie, they don't return calls after the sale and they do not resolve disputes or complaints in a fair manner.