I was covered by MVP health insurance for many years throughout the 1980s, 1990s and the early 2000s. I loved it. With few exceptions, I sought and got the doctors and pharmaceuticals I needed. Suddenly, the employer involved, changed to another coverage. A couple of years ago, they returned to MVP. What a shock! Now, nothing goes right, nobody knows anything, and they couldn't care less about your health. Customer service is useless and even if you do everything by the book, MVP will screw it up. What happened? Management bears complete responsibility for this. That's why they don't answer any phones. They get the big paychecks and shirk the responsibility.