I called a help line number for McAfee because I was having trouble downloading a program to update my McAfee security software. I got into a live chat session with a McAfee technician, then had to break off due to medical appointments out of town. When I returned later in the day, I called again for assistance, and this time was helped by a different technician who said this would be a free consultation. Then I was recontacted by the first technician who asked about payment. And I told him that frankly he hadn't answered my question but the second technician was able to help me. He said 'fine, " and I thought that would be the end of it. Now I see where my credit card has been charged $33.00 for this consultation. I never authorized this expense when prompted to do so by the on-line instructions. I would like to have the $33.00 charge recredited to my charge card.

i was charged $14.00 for just answer which is acceptable, but MyJabill.com is charging me $28.00. That is not an authorized charge, so please correct it. thank you.