I am angered and disappointed by MyShoeStore.com and recommend people steer clear of ever ordering from this website.

I ordered 3 pairs of shoes in Dec-07, and rec'd 1 pair right away. I decided to cancel the order for the other 2 pair after waiting for over a month. When I finally got in touch with a customer rep I was told the other pairs were on back order and they did not know how long they would take. Since I ordered the other 2 pairs for a cruise I was taking in Feb, I did not want to wait and just ordered them from another website. I was told I would get reimbursed for the other 2 pairs, BUT I AM STILL WAITING FOR MY MONEY 5 months later! I have sent countless e-mails to them, with only 2-3 responses. In those responses I was told they are having a problem with there accounting system and I should receive my reimbursement shortly. All I want is my money back. They basically stole money from me and that is a crime where I come from. I even reported them to the BBB, but apparently they do not care, since they never responded to them or me.

I placed an order on march 8th, 2008, after waiting 2 weeks for delivery..i cancelled the order. I contacted customer service and requested refund, on line. I received a reply in one day, that their credit dept. Was undergoing some changes.. but i could expect a refund in a week to 10 days. since that initial contact, i have e-mailed several times, and each time been told that the account would be handed over to the refund dept... it is now 3 months since i placed the order, and haven't received refund. This is not a reliable business, and i will be persuing repayment and posting complaints on every site i can find, as well as contacting the new hampshire better business bureau.