To whom This May Concern,

I am writing to allow you the chance to improve your service to other visitors who might stumble upon your poor website. However, I will certainly not be visiting or recommending your website again until I can see change.

I am a loyal Crowne Plaza fan. So I naturally booked Crowne Plaza on your website, address as follows:

http://www.mytravelguide.com/hotels/profile-19029603-China_Xiamen_Crowne_Plaza_Hotel_Harbourview_Xiamen.html

I arrived in the hotel, to find that this is NOT the Crowne Plaza hotel, I could NOT use my Priority Rewards Card for my stay, and I could NOT switch hotels because I checked in past 6:00PM. Otherwise I would have lost my deposit.

My suggestion to your management is, learn to check your sources better and if you can't do it right, get out of the business!!!

An unsatisfied ex-customer,

Sean Black