In September, I joined Naked Poker in hopes of find some weak games. On November 3rd, 2006, I requested a cashout of $100.00 from my Naked Poker account. This was my 1st withdrawal from this casino. Hearing nothing from them via email, I assumed all was well until I received an overdraft notice from my bank. I checked my records and saw that my Naked Poker cashout had never made it to my bank account. When I wrote to NP about this, they gave me the date and amount of the transaction and told me to check with my bank.
Three weeks ago, my bank representative combed through the bank records for this transaction or attempted transaction and found nothing. She said I should file fraud paperwork and a police report if I did not get my money.
I let NP know about all of this and gave them my bank contacts info.I have sent numerous emails to NP wondering about the whereabouts of my money and their progress. I even told them I will take serious action--bad press on players forums, etc. On a few occasions a woman named Jean replied, saying only that my issue had been forwarded to the accounting desk.
NP has ignored my requests for further information about my money. NP has also refused to give me any direct contact information for this mysterious accounting desk. I have been trying to get an answer for them for 3 weeks I still have some money on their site but am afraid to cash it out. It took a matter of seconds for NP to take money OUT of my account. I just want them to return it Either NP is incompetent, or dealing with me in bad faith. As of this writing, I have not received a reply in about 4 days and have not received my money.
